Field Service Technician
5 days ago
We are seeking a highly skilled Field Service Technician to join our team at Fujifilm. As a Field Service Technician, you will be responsible for providing on-site support, installations, and service repairs to customers in North America.
Key Responsibilities- Provide on-site support, installations, and service repairs to customers in North America
- Provide solutions to complex service issues
- Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
- Develop strong working relationships with customers
- Perform pre-installation assessment and site inspection of equipment in accordance with Fujifilm equipment requirements
- Complete and submit service activity information and paperwork timely to the appropriate group/department
- Monitor and manage the return of all parts
- Manage and complete all Preventative Maintenance requirements
- Attend training classes to stay current on both new and existing products
- Provide technical support and direction to technicians leading to the resolution of escalated service issues
- Conduct technical training classes as needed for technicians
- Provide sales assistance in demos and/or customer visits as needed
- Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
- Communicate technical issues to the Technical Service Manager and technical support group
- Perform related duties as assigned by manager
- High School diploma or GED equivalent
- Two-year electronics or mechanical engineering degree or equivalent in field experience
- 5 or more years of field service experience with toner-based production equipment
- Extensive knowledge in electronics and mechanical operation
- Outstanding customer service
- Computer skills with emphasis on operating systems and hardware
- Valid state driver's license (Real ID compliant), and passport
- Ability to do extensive traveling
- Excellent communication skills (both verbal and written), working knowledge of Microsoft applications
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Field Service Technician
5 days ago
Louisville, Kentucky, United States Fujifilm Full timeJob SummaryWe are seeking a highly skilled Field Service Technician to join our team at Fujifilm. As a Field Service Technician, you will be responsible for providing on-site support and service repair to customers in North America.Key ResponsibilitiesProvide on-site support and service repair to customers in North AmericaProvide solutions to complex service...
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Field Service Technician
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