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Field Service Technician

2 months ago

Louisville Kentucky, United States Fujifilm Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Fujifilm. As a Field Service Technician, you will be responsible for providing on-site support and service repair to customers in North America.

Key Responsibilities
  • Provide on-site support and service repair to customers in North America
  • Provide solutions to complex service issues
  • Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
  • Develop strong working relationships with customers
  • Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
  • Complete and submit service activity information and paperwork timely to the appropriate group/department
  • Monitor and manage the return of all parts
  • Manage and complete all Preventative Maintenance requirements
  • Attend training classes to stay current on both new and existing products
  • Provide technical support and direction to technicians leading to the resolution of escalated service issues
  • Conduct technical training classes as needed for technicians
  • Provide sales assistance in demos and/or customer visits as needed
  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
  • Communicate technical issues to the Technical Service Manager and technical support group
  • Perform related duties as assigned by manager
Requirements
  • High School diploma or GED equivalent
  • Two-year electronics or mechanical engineering degree or equivalent in field experience
  • 2 or more years of field service experience with toner-based production equipment
  • Extensive knowledge in electronics and mechanical operation
  • Outstanding customer service
  • Computer skills with emphasis on operating systems and hardware
  • Valid state driver's license (Real ID compliant), and passport
  • Ability to do extensive traveling
  • Excellent communication skills (both verbal and written), working knowledge of Microsoft applications