Acute Care Operations Manager

1 week ago

Gastonia, North Carolina, United States Kintegra Health Full time
Job Overview

Position Title: Acute Care Operations Manager

Department: Population Health and Case Management
Status: Hourly

Location: Clinical Environment (Varies)
Reports To: Manager of Population Health and Case Management

Direct Reports: None


Position Summary:

Under the guidance of the Population Health Manager, the Acute Care Operations Manager collaborates with healthcare providers, clinical support personnel, and other medical professionals to establish a comprehensive care model and enhance service delivery for patients and providers through a collaborative care approach. This role is crucial in managing daily priorities for patient services within a provider's panel, ensuring adherence to established quality metrics and clinical standards, including but not limited to Uniform Data System (UDS), Patient-Centered Medical Home (PCMH), and Healthcare Effectiveness Data and Information Set (HEDIS).

Essential Qualifications:

  • Exceptional verbal communication abilities.
  • Adaptability to shifting priorities.
  • Strong organizational, analytical, and critical thinking skills.
  • Proficiency in Microsoft Office Suite.
  • Understanding of quality improvement methodologies and experience with electronic medical record documentation.

Experience: A minimum of three years in a public health or outpatient care environment.

Education: High School diploma or GED; completion of a state-recognized nursing program and successful passage of the National Council Licensure Examination for Practical Nurses (NCLEX-PN).

Licensure/Certification: Valid nursing license in North Carolina (if applicable); current Basic Life Support (BLS) certification.

Key Responsibilities:

  • Evaluate data for assigned patient panels to identify trends, gaps, and opportunities for process enhancement.
  • Conduct pre-visit assessments to facilitate effective communication among care teams regarding necessary service delivery during patient encounters.
  • Maintain awareness of daily patient schedules to manage availability and triage walk-in patients.
  • Provide education and triage for walk-in patients based on established criteria.
  • Collaborate on quality improvement initiatives under the direction of the Practice Manager and designated Quality Improvement Champion.
  • Understand the roles of providers and support staff, as well as documentation standards, to effectively analyze clinical quality reports.
  • Facilitate new patient education on the Medical Home model, Patient Portal, and ancillary services.
  • Act as a liaison among patients, clinical teams, and various operational departments.
  • Oversee transitional care management and emergency department follow-ups for assigned panels.
  • Assist providers with managing electronic communications and related tasks.
  • Perform additional duties as assigned.

Kintegra Health Core Values:

  1. Patient-Centric Approach: Prioritizing the well-being and preferences of patients.
  2. Constructive Collaboration: Emphasizing process improvement over individual accountability.
  3. Integrity and Transparency: Upholding honesty and fairness in all interactions and resource utilization.
  4. Teamwork and Adaptability: Committing to collaborative efforts and shared success.
  5. Cultural Competence: Enhancing the ability to understand and engage with diverse populations.

Kintegra Health is a community-focused provider of healthcare, education, and preventive services, committed to serving individuals regardless of their financial situation. We seek staff who align with our core values and are dedicated to our mission of improving community health.

Our Objectives:

  • To deliver comprehensive and accessible primary care services to individuals and families across various economic backgrounds.
  • To address both physical and social health needs through timely diagnostics, treatment, and referrals.
  • To promote preventive care through education, empowering individuals to take charge of their health.
  • To utilize an interdisciplinary team approach in collaboration with community providers for effective patient care.

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