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Acute Care Population Health Supervisor
2 months ago
Position Title: Acute Care Manager
Department: Population Health and Case Management
Employment Status: Hourly
Reporting Structure: Reports to the Population Health and Case Management Manager
Supervisory Responsibilities: None
Position Summary:
Under the direct oversight of the Population Health Manager, the Acute Care Manager collaborates with healthcare providers, clinical support personnel, and other professionals to establish a medical home and enhance care delivery for patients and providers through a Team-Based Care approach. The ACM plays a vital role in prioritizing daily interventions for patients assigned to a provider's panel, driven by established quality standards and clinical practices, including Uniform Data System (UDS), Patient-Centered Medical Home (PCMH), and Healthcare Effectiveness Data and Information Set (HEDIS).
Essential Qualifications:
- Exceptional verbal communication abilities.
- Ability to adapt to shifting priorities.
- Strong organizational, problem-solving, and analytical skills.
- Proficient in Microsoft Office Suite.
- Understanding of quality improvement methodologies and adeptness in electronic medical record documentation.
Experience: A minimum of three years in a public health or outpatient care environment.
Educational Background: High School diploma or GED, completion of a state-approved nursing program, and successful passage of the National Council Licensure Examination for Practical Nurses (NCLEX-PN).
Licensure/Certification: Unrestricted nursing license in North Carolina (if applicable); Current Basic Life Support (BLS) certification.
Key Responsibilities:
- Evaluate data for assigned patient panels to identify trends, gaps, and opportunities for process enhancement.
- Conduct pre-visit assessments to facilitate effective communication among care teams regarding service delivery during scheduled appointments.
- Maintain awareness of daily patient schedules to manage availability and triage walk-in patients.
- Provide education and triage for walk-in patients based on established evidence-based criteria.
- Coordinate quality improvement initiatives with guidance from the Practice Manager and assigned Quality Improvement Champion.
- Possess in-depth knowledge of provider roles, support staff functions, and EMR documentation standards to analyze clinical quality reports effectively.
- Facilitate educational sessions for new patients regarding the Medical Home model, Patient Portal, and ancillary services.
- Act as a liaison among patients, clinical teams, and various operational departments.
- Manage transitions of care and follow-up for assigned patient panels.
- Assist providers with inbox management and related tasks.
- Perform additional duties as assigned.
Kintegra Health Core Values:
- Patient-Centric Approach: Prioritizing the well-being and preferences of patients.
- Constructive Focus: Emphasizing process improvement over assigning blame.
- Integrity and Transparency: Upholding honesty and fairness in all interactions.
- Collaboration and Adaptability: Working as part of an interdependent team committed to shared success.
- Cultural Competence: Enhancing the ability to engage with diverse populations while being aware of one's own cultural context.
Kintegra Health is a community-focused, family-centered healthcare provider dedicated to delivering health services and education without regard to the ability to pay. We seek individuals who align with our core values and are committed to our mission of serving the community.
Our Objectives:
- To offer comprehensive and accessible primary care services to individuals and families across all economic backgrounds.
- To address both physical and social health needs through timely diagnostics, treatment, and referrals.
- To promote preventive care through education, empowering individuals to take charge of their health.
- To utilize an interdisciplinary team approach in collaboration with community providers for effective patient-centered care.
