Customer Experience Specialist

6 days ago


Saint Joseph, Missouri, United States Tower Loan Full time

About Tower Loan

Tower Loan is a leading consumer finance company that has been providing financial services to customers for over 80 years. Our mission is to deliver exceptional customer experiences and provide opportunities for growth and development.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing top-notch customer service, resolving customer inquiries, and promoting our financial services.

Key Responsibilities

  • Provide exceptional customer service through phone and in-person interactions
  • Receive and record payments in customer accounts
  • Market to current and former customers for additional business
  • Maintain and secure cash drawer and accounting activities
  • Perform office administrative tasks, including checking branch mail, filing, and office supplies
  • Investigate credit and process loan applications
  • Perform other duties and responsibilities as assigned

Requirements

  • High school diploma or equivalent
  • Effective communication and time management skills
  • Reliable personal transportation with insurance
  • Ability to stand and sit for long periods of time
  • Ability to lift and maneuver up to 20 pounds

About the Role

This is a full-time position with a competitive hourly rate of $15 and additional pay of $100-$400 per month based on monthly performance. We offer a comprehensive benefit package, skill development opportunities, and a strong hire-from-within policy.



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