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Client Services Account Manager

2 months ago

Austin, Texas, United States Electric Reliability Council of Texas Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Client Services Account Manager. In this role, you will serve as the primary point of contact for market participants, providing timely and effective resolution of questions and issues regarding ERCOT grid operations and market operations.

Key Responsibilities
  • Facilitate collaborative problem-solving with market participants to resolve day-to-day ERCOT markets and grid operations issues
  • Assist market participants in meeting registration and qualification requirements
  • Provide guidance and advice on ERCOT market rules, processes, and procedures while maintaining confidentiality
  • Establish and maintain positive business relationships between ERCOT and assigned market participants
  • Support team members in achieving high standards of professionalism, client interaction, and personal development
  • Contribute to projects and process improvements to resolve market participants' business issues and improve ERCOT's internal functions
  • Develop and share expertise in ERCOT markets and grid operations
  • Coordinate stakeholder processes to support ERCOT and market participants
Requirements
  • Minimum 5 years of job-related work experience in excess of degree requirements
  • Minimum 5 years of experience in the electric utility industry and advanced understanding of competitive electric markets and operation of an interconnected transmission and distribution system
Preferred Qualifications
  • Knowledge of electric grid operations
  • Experience and knowledge in wholesale and retail electricity markets
  • Understanding of financial settlement of electricity markets
  • Client Services and/or account management experience in the power industry
  • Experience with Microsoft Products (Word, Excel, SharePoint, and Outlook)
Work Location

Taylor, TX

Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on business needs as determined by management. Remote work is required to be performed from your Texas residence.