IT Operations Specialist
3 weeks ago
We are seeking an experienced IT Operations Analyst to join our team in Hanover, MD. As a key member of our support services group, you will play a crucial role in ensuring smooth operations by providing analysis, installing new hardware, and assisting on-site personnel with training and best practices.
Responsibilities:
- Analysis and Troubleshooting: Provide analysis related to system design specifications, develop detailed service reports, and provide feedback to the development team for iteration and improvement.
- Product Installation and Enhancement: Install new products or enhance existing ones, provide application-specific training, and ensure seamless integration.
- Product Maintenance and Troubleshooting: Identify and troubleshoot application and hardware issues, conduct repairs, and log maintenance activities.
- Multi-User Management: Verify user access requests, conduct validation checks, and grant or deny system access based on validated requests.
Requirements:
- Bachelor's degree in a technology-related major.
- Minimum 2-4 years of experience in IT or Service Desk environments.
- Active Department of Defense Top Secret Clearance and SCI eligibility.
- Familiarity with macOS, Android, iOS, networking protocols, and Linux operating systems.
Benefits:
- Competitive salary range: $80,000 - $110,000 per year, depending on experience.
- No cost health, dental, and vision insurance options.
- Paid time off accrual program.
- 14 holidays with flexible alternative days off.
- Retirement plan with immediate match and vesting.
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