ServiceNow Expert Consultant

3 weeks ago


Washington, United States TEKsystems Full time
Job Overview

We are seeking a highly skilled ServiceNow Technical Architect to join our team. This role requires a deep understanding of ServiceNow and experience in implementing and managing complex technical solutions.

About the Job

The successful candidate will be responsible for assessing the client's current Virtual Agent environment, documenting technical findings, and providing recommendations for improvement. They will also contribute to the strategic development of new platform development, manage and configure ServiceNow applications and modules, and lead or mentor junior developers on an agile implementation team.

In addition, they will collaborate with other teammates to perform code reviews, discuss new developments and projects, shadow junior admins/developers as needed, participate in SCRUM ceremonies, aid with reporting configuration and maintenance, and assess architecture and current system limitations.

The ideal candidate will have extensive experience with ServiceNow development, including core ITSM tables, Glide scripting, business rules, client scripts, data imports, custom apps, and development methods. They will also possess experience with Web development, including X-HTML, CSS3, SQL, XML, or Angular and at least one of the following back-end technologies: JavaScript, PHP, .NET, Java, or ColdFusion.

Key Responsibilities
  • Assess the client's current Virtual Agent environment and provide recommendations for improvement
  • Contribute to the strategic development of new platform development
  • Manage and configure ServiceNow applications and modules
  • Lead or mentor junior developers on an agile implementation team
  • Collaborate with other teammates to perform code reviews and discuss new developments and projects
  • Aid with reporting configuration and maintenance
  • Assess architecture and current system limitations
Requirements
  • Expert-level experience with ServiceNow development, including core ITSM tables, Glide scripting, business rules, client scripts, data imports, custom apps, and development methods
  • Experience with Web development, including X-HTML, CSS3, SQL, XML, or Angular and at least one of the following back-end technologies: JavaScript, PHP, .NET, Java, or ColdFusion
  • ITILv4 Foundations certification
  • Experience with Agile development methodology, requirements management, JIRA (or similar RTM platforms)
Benefits
  • Estimated salary range: $120,000 - $180,000 per year
  • Medical, dental & vision benefits
  • Critical Illness, Accident, and Hospital insurance
  • 401(k) Retirement Plan
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)


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