Current jobs related to Senior Customer Advocate - Tucson, Arizona - OpenText

  • Senior Healthcare Advocate

    3 weeks ago

    Tucson, Arizona, United States ArchWell Health Full time

    ArchWell Health: A New Era in Senior HealthcareAt ArchWell Health, we're revolutionizing the way seniors receive medical care. Our innovative approach focuses on delivering best-in-class care in comfortable, accessible neighborhood clinics where seniors can feel at home.As a Membership Consultant, you'll be the primary evangelist of ArchWell Health, growing...

  • Ombudsman Advocate

    3 weeks ago

    Tucson, Arizona, United States Pascua Yaqui Tribe, AZ Full time

    Job SummaryThe Pascua Yaqui Tribe is seeking a highly skilled Ombudsman to provide individual, family, and community services that promote the well-being of Pascua Yaqui elders and families.Key ResponsibilitiesPerform a variety of duties as an advocate to tribal members age 55 and over, providing consolation, referral, intervention, mediation, and...

  • Patient Advocate

    4 weeks ago

    Tucson, Arizona, United States America's Rehab Campuses Full time

    Job SummaryThe Patient Advocate plays a vital role in ensuring the highest level of customer satisfaction and quality care at America's Rehab Campuses. As a key member of our team, you will investigate and resolve client complaints and concerns, collaborating with departmental leaders to ensure prompt and effective resolution. Your strong organizational...

  • Senior Dining Associate

    3 weeks ago

    Tucson, Arizona, United States Five Star Senior Living Full time

    Job Summary: As a Senior Dining Associate at Five Star Senior Living, you will be responsible for providing exceptional dining experiences for our residents. Your key responsibilities will include taking meal orders, serving meals efficiently, delivering trays to rooms of ill residents, setting tables, and maintaining a clean dining environment.Key...

  • AZ-Tucson Insurance Sales Specialist

    3 weeks ago

    Tucson, Arizona, United States American Senior Benefits Full time

    Overview:We are seeking a highly motivated Insurance Sales Specialist to join our team at American Senior Benefits. As a key member of our team, you will be responsible for conducting interviews with clients to determine their needs and creating custom solutions using our toolbox of over 220 top named carriers.Our ideal candidate will have excellent...

  • Senior Community Front Desk Coordinator

    3 weeks ago

    Tucson, Arizona, United States Broadway Proper Senior Living Full time

    OverviewWe are seeking a highly skilled and compassionate Front Desk Receptionist to join our team at Broadway Proper Senior Living. As a key member of our community, you will be responsible for providing exceptional customer service and support to our residents, guests, and team.Key ResponsibilitiesGreet residents and visitors with a positive and helpful...

  • Senior Customer Service Representative

    4 weeks ago

    Tucson, Arizona, United States The Temp Connection Full time

    Job DescriptionWe are seeking a skilled Senior Customer Service Representative to join our team at The Temp Connection. As a key member of our production staff, you will be the primary contact between our customers and our team. Your expertise in EFI Printsmith and the Adobe Suite will be essential in providing exceptional customer communications and meeting...

  • Dining Room Supervisor

    3 weeks ago

    Tucson, Arizona, United States Broadway Proper Senior Living Full time

    Dining Room Supervisor - Large Senior Living CommunityWe are seeking an outstanding Dining Room Lead Server to join our team at a large senior living community in Broadway Proper. Our team of dedicated, smart, and caring professionals work together to care for our seniors and provide them the lifestyle they deserve.Our MissionOur supreme goal is to do and be...

  • Healthcare Advocate

    4 weeks ago

    Tucson, Arizona, United States Su Vida Services Inc Full time

    About Suvida HealthcareWe are a compassionate healthcare organization dedicated to enriching the lives of our cherished seniors. Our mission is to provide exceptional clinical and consumer experiences that improve the quality of life for the people, families, and neighborhoods we serve.Job SummaryThe Guia is a critical member of our multidisciplinary primary...

  • Healthcare Advocate

    4 weeks ago

    Tucson, Arizona, United States Su Vida Services Inc Full time

    About Suvida HealthcareWe are a compassionate healthcare organization dedicated to enriching the lives of our cherished seniors. Our mission is to provide exceptional clinical and consumer experiences that improve the quality of life for the people, families, and neighborhoods we serve.Job SummaryThe Guia is a critical member of our multidisciplinary primary...

  • Community Health Advocate

    3 weeks ago

    Tucson, Arizona, United States Su Vida Services Inc Full time

    Empowering Seniors through Compassionate CareAt Suvida Healthcare, we are dedicated to enriching the lives of our cherished seniors through our multi-disciplinary primary care program. As a Team Member, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and...

  • Senior Construction Engineer

    3 weeks ago

    Tucson, Arizona, United States Chenega Corporation Full time

    Job SummaryWe are seeking a highly skilled Senior Construction Engineer to join our team at Chenega Corporation. As a Senior Construction Engineer, you will be responsible for supporting the 355th Civil Engineer Squadron (355 CES) at Davis Monthan, AFB with the programming of projects for future year execution.Key Responsibilities:Evaluate and recommend...

  • Dining Room Care Manager

    3 weeks ago

    Tucson, Arizona, United States Sunrise Senior Living Full time

    Dining Room Care ManagerSunrise Senior Living is seeking a Dining Room Care Manager to provide exceptional dining and table services to our residents. As a key member of our team, you will be responsible for maintaining a clean and welcoming dining environment, ensuring compliance with Sunrise Senior Living standards, and providing exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Tucson, Arizona, United States Allegra Marketing Print Mail | 22nd & Park | Tucson Full time

    Job Title: Senior Customer Service RepresentativeAllegra Marketing Print Mail | 22nd & Park | Tucson is seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, estimating and quoting orders, and processing...

  • Certified Caregiver

    4 weeks ago

    Tucson, Arizona, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a compassionate and dedicated Care Manager to join our team at Sunrise Senior Living. As a Care Manager, you will play a vital role in providing high-quality care and services to our residents and their families.ResponsibilitiesBuild meaningful relationships with residents and their families, providing assistance with activities...

  • Server Assistant

    1 month ago

    Tucson, Arizona, United States Pegasus Senior Living Full time

    Server Position at Pegasus Senior LivingWe are seeking a compassionate and dedicated Server to join our team at Pegasus Senior Living. As a Server, you will play a vital role in providing exceptional dining experiences for our residents.Responsibilities:Deliver outstanding customer service to residents and their familiesPrepare and serve meals in a timely...

  • Customer Service Representative

    3 weeks ago

    Tucson, Arizona, United States Target Full time

    Key Responsibilities:• Create a welcoming experience for every guest by authentically greeting them every time.• Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction.• Welcome guests into self-checkout and provide assistance as needed.• Scan and bag all guest items efficiently, ensuring a smooth...

  • Senior Mechanical Engineer

    4 weeks ago

    Tucson, Arizona, United States Raytheon Full time

    Job SummaryWe are seeking a highly motivated and experienced Mechanical Engineer to lead our Control Actuation Systems (CAS) development team in Tucson, AZ. As a Senior Mechanical Engineer, you will be responsible for providing technical and programmatic oversight of assigned CAS development programs, driving development execution excellence, and managing a...

  • Customer Service Representative

    4 weeks ago

    Tucson, Arizona, United States Target Full time

    Be a Part of Something BigAt Target, we're more than just a retailer - we're a team of passionate individuals who are dedicated to making a difference in our communities. As a Guest Advocate, you'll play a vital role in creating a welcoming and inclusive experience for our guests.Your Key Responsibilities:Provide exceptional customer service by greeting...

  • Community Health Advocate

    3 weeks ago

    Tucson, Arizona, United States Su Vida Services Inc Full time

    Job SummaryWe are seeking a highly motivated and compassionate Community Health Worker to join our team at Suvida Healthcare. As a Community Health Worker, you will play a vital role in providing comprehensive care coordination to our patients, working collaboratively with them, their families, and our multidisciplinary team to address their complex social...

Senior Customer Advocate

2 months ago

Tucson, Arizona, United States OpenText Full time
Senior Customer Advocate

We are seeking a highly skilled Senior Customer Advocate to join our team at OpenText. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their issues are resolved in a timely and professional manner.

Key Responsibilities:

  • Act as a liaison between customers and OpenText, providing clear and effective communication and escalation of customer issues.
  • Manage all communication between customers and OpenText, including regular ticket status reporting and phone conference meetings.
  • Host calls with customers and provide monthly and annual reports, reviewing and maintaining customer site inventory and partnering with renewals to ensure accuracy.
  • Facilitate issue prioritization during standard OpenText customer support hours, coordinating additional calls as needed to ensure projects and technical issues are getting the attention needed and progressing toward resolution.
  • Manage all escalations in the OpenText customer support/development organization, including creating and maintaining action plans and ensuring escalations are resolved in a manner that enhances customer satisfaction.
  • Perform post-escalation follow-up with customers and internal teams to improve the process and avoid repetitive occurrences.
  • Facilitate backlog reduction through customer communication and meetings, ensuring customer needs are met and supporting ongoing communication.
  • Facilitate open communication between technical support specialists within the group and other departments within OpenText.

Requirements:

  • University/college degree within a related discipline or equivalent work experience.
  • 3-5 years previous experience interfacing with customers in a support capacity.
  • Strong interpersonal skills and a desire to provide exceptional customer support in escalated situations.
  • Highly organized with an ability to balance contractual reports, monthly calls, and customer escalations in a fast-paced environment.
  • Proven experience working in a fluid environment that is ever growing and changing.
  • Positive attitude, patience, understanding, dedication, and commitment.

Preferred Qualifications:

  • Windows OS.
  • Relational databases such as Oracle and MS SQL Server.
  • Web technologies such as web servers, browsers, etc.
  • Knowledge of RightFax.
  • Previous experience working with telephony and networking.

About OpenText:

OpenText is a global leader in Enterprise Information Management, providing software solutions and services that redefine the future of digital. Our mission is to create software solutions and deliver services that enhance customer experience, improve business efficiency, and drive innovation.

Why Join OpenText?

At OpenText, we offer a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our employees are passionate about delivering exceptional customer experiences and making a meaningful impact in the world. We offer a comprehensive benefits package, education assistance, wellness/fitness reimbursement, and time off to volunteer. Join us and become an OpenText Navigator, shaping the future of Information Management and making a difference in the world.