Senior Customer Service Representative

2 days ago


Tucson, Arizona, United States The Temp Connection Full time
Job Description

We are seeking a skilled Senior Customer Service Representative to join our team at The Temp Connection. As a key member of our production staff, you will be the primary contact between our customers and our team. Your expertise in EFI Printsmith and the Adobe Suite will be essential in providing exceptional customer communications and meeting deadlines.

Key Responsibilities:

  • Providing excellent customer communications, both in person and over the phone
  • Estimating and quoting orders directly to customers
  • Processing and inputting orders
  • Production planning interface
  • Meeting deadlines
  • Analyzing current accounts to identify additional opportunities to develop new business from existing clients
  • Reviving inactive accounts via outbound telephone contacts
  • Ensuring all quality measures have been verified and confirmed
  • Working with customers to understand and satisfy their printing, copying, mailing, and other graphic-related needs

Requirements:

  • 4+ years of Customer Service and/or Inside Sales experience working with business-to-business customers
  • Experience specifically in printing, mailing, and marketing is preferred
  • Experience with EFI Printsmith and the Adobe Suite software
  • Strong proficiency in MS Office, G-Mail, and the internet for research purposes
  • Excellent communication skills and a strong sense of urgency to get things done
  • Be both honest and punctual
  • Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner
  • Ability to prioritize work, work independently with minimal supervision, and follow-up on tasks in a timely fashion
  • Openness to train others and embrace learning new concepts
  • Must be able to tolerate loud print production noises and printing materials
  • Must have reliable transportation


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