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Event Coordinator/Service Team Member

2 months ago

Middletown, Rhode Island, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and organized Event Coordinator/Service Team Member to join our team at Michaels Stores. As an Event Coordinator/Service Team Member, you will be responsible for planning, coordinating, and facilitating events within our store to provide a stress-free, fun, and engaging experience for our guests. You will also be responsible for delivering friendly customer service, helping customers shop at our store, and ensuring all customers receive a fast and friendly checkout experience.

Key Responsibilities
  • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
  • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
  • Communicate events with clients and store team members.
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client's feedback and needs.
  • Create backup or emergency plans to be executed as needed.
  • Ensure client satisfaction for scheduled events.
  • Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.
Customer Experience
  • Help customers shop, locate products, and provide them with solutions.
  • Provide fast and friendly check out experience.
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customer on Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck un-load, stocking and planogram (POGs) processes.
  • Complete merchandise recovery and maintenance.
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross trained in Custom Framing selling and production.
  • Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
Requirements
  • Energetic and enthusiastic personality.
  • The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
  • Must have excellent people skills.
  • Must have experience working with children and children's events.
  • Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
  • Must have organizational skills, interpersonal skills, and creative problem-solving skills.
  • Retail and/or customer service experience required.
Work Environment
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.