Help Desk Support Specialist

8 hours ago


West Chester, Pennsylvania, United States iCST Full time
Job Title: Help Desk Analyst

At iCST, we are seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will provide technical support and assistance to our customers, ensuring that their hardware and software issues are resolved efficiently and effectively.

Key Responsibilities:
  • Manage customer expectations and provide timely support
  • Ensure quality standards are met and followed
  • Monitor and resolve technical issues in a timely manner
  • Act as an escalation point for high-priority issues
  • Collaborate with vendors and technical teams to resolve issues
  • Develop and deliver training materials and user guides
  • Provide technical assistance and support to end-users
Requirements:
  • 5+ years of experience in technical support
  • Strong knowledge of hardware and software systems
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment
  • Strong customer service skills

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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