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Patient Care Advisor

2 months ago

New Berlin, Wisconsin, United States Coloplast Full time

Join Our Team as a Customer Care Specialist

Are you passionate about enhancing the lives of individuals with medical needs? At Coloplast, we believe that our employees are the cornerstone of our success.

As a leading company in the medical device industry, we focus on providing innovative solutions for patients who require specialized care. Our commitment to excellence is reflected in our dedicated workforce of skilled professionals.

Role Overview

We are looking for a Customer Care Specialist to become an integral part of our team. This position will involve supporting management by delivering outstanding customer service through effective communication and problem-solving.

Key Responsibilities

  • Manage inbound and outbound communications with clients via phone, email, and other channels.
  • Ensure timely processing of customer orders and inquiries in accordance with company protocols.
  • Provide technical support and assist in resolving product-related issues.
  • Maintain accurate customer records and documentation.
  • Collaborate with various departments to ensure seamless order fulfillment and customer satisfaction.
  • Actively engage in training sessions to enhance skills and knowledge.

Qualifications

We are seeking candidates with:

  • A minimum of 2 years of experience in customer service or a related field.
  • A high school diploma or equivalent.
  • The ability to work collaboratively in a team-oriented environment.

Why Coloplast?

We offer a comprehensive benefits package, including:

  • Flexible work schedules.
  • 401k matching with immediate vesting.
  • Health and wellness resources.
  • Opportunities for professional development and tuition reimbursement.

Coloplast is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.