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Food and Beverage Service Representative

2 months ago

Scottsdale, Arizona, United States AEG Full time
Job Summary

We are seeking a highly skilled and customer-focused Food and Beverage Server to join our team at AEG. As a Food and Beverage Server, you will be responsible for providing exceptional service to our guests, ensuring that their dining experience is memorable and enjoyable.

Key Responsibilities
  • Greet and Welcome Guests: Greet all arriving guests at assigned stations in a pleasant manner, making them feel welcome and at ease.
  • Take Orders and Serve Food and Beverages: Communicate menu specials and changes; answer questions and take guest orders accurately. Ensure that work stations are properly refilled at the beginning and end of every shift.
  • Provide Excellent Service: Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved. Participate in the continuous cleaning and up-keep of all Food and Beverage areas.
  • Maintain High Standards: Serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets. Prepare and serve soft beverages according to specifications prescribed by standard operating procedures.
  • Manage Cash and Credit Transactions: Maintain accountability of cash tips ensuring there be no commingling with any cash bank. Handle and count cash, make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures.
  • Perform Administrative Tasks: Complete requisition forms for all supplies as needed. Use the proper garnishes, china, glassware, and flatware for all food and beverages.
  • Ensure Guest Safety: Ensure that the Director of Food and Beverage/Dining Room Manager or captain is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is NOT to be served.
  • Set Up and Break Down Dining Areas: Open dining room, grill and/or pub, ensuring that the area is clean and accommodating at all times, and in accordance with established quality standards.
  • Handle Guest Complaints: Handle any problem that might arise both courteously and professionally. Understands members and guests comments and complaints and forwards that information immediately to supervisor.
  • Comply with Regulations: Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division.
  • Verify Charges: Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts. This may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges.
  • Adhere to Brand Standards: Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
Requirements
  • Education and Experience: Thorough knowledge of food and beverage service procedures as would normally be acquired through a high school education or equivalent, plus one or two years additional years' experience.
  • Physical Demands and Working Environment: This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds.