Food and Beverage Operations Manager

1 week ago

Scottsdale, Arizona, United States TPC Network Full time
Job Title: Food and Beverage Manager

TPC Network is seeking a highly skilled Food and Beverage Manager to join our team. As a key member of our hospitality team, you will be responsible for overseeing all aspects of food and beverage operations, ensuring exceptional service levels, and maintaining a high level of customer satisfaction.

Responsibilities:
  • Assist in the hiring, training, and proficiency of service employees in the food and beverage department.
  • Implement policies and procedures for the food and beverage department, ensuring compliance with state and federal laws.
  • Manage the cleanliness and proper set-up of the dining room, including banquets, and maintain quality standards in production and services facilities.
  • Ensure quantity levels of beverage products and maintain quality standards in production, services facilities, and to member/guest satisfaction.
  • Troubleshoot and make recommendations regarding performance issues relating to staff, menus, equipment, and point of sale systems.
  • Resolve any member/guest complaints immediately and professionally.
  • Communicate all service issues to the Director/Assistant Director - Food & Beverage.
  • Assist in implementing and monitoring internal controls for the Food and Beverage Department.
  • Assist in writing of all standard recipes for all beverages, ensuring only standard recipes are used by all bartenders at all times.
  • Close and secure the entire club at designated times using standard closing procedures.
  • Answer telephones and communicate information to callers in a pleasant and professional manner.
  • Lead pre-meal meetings.
  • Verify the accuracy of prices, state and federal taxes, tips, and other charges on all guest checks and accurately open, close, and operate the Point of Sale system per the Operating Procedures Manual.
  • Handle and count cash, make accurate change, record credit cards, and member charges as proscribed by Standard Operating Procedures.
  • Ensure compliance of operating guidelines as it relates to R.A.M. or TIPS programs, as well as operating within all state and federal laws, rules, and regulations relating to alcohol, cigarette, and tobacco division.
  • Assist service staff by taking orders and serving beverages professionally and courteously.
  • Implement and monitor food and beverage payroll policies, procedures, and controls, with an emphasis on minimizing employee costs.
  • Maintain purchase order system, par-stock levels on food and beverage inventories, and implement and monitor ordering and receiving program to ensure proper quantity and price on all purchases.
  • Assist with the monthly inventory system.
  • Maintain responsibility for authorizing and verifying payroll for the department and monitor policies, procedures, and controls.
  • Maintain responsibility for food and beverage sales, expenses, and profit goals as outlined in the food and beverage operating plan/budget.
  • Ensure that the Food & Beverage Director and/or General Manager are informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is not to be served.
  • Operate within all guidelines, policies, standards, and constraints as set by PGA TOUR Golf Course Properties, Inc. and implement PGA TOUR Golf Course Properties, Inc. mandatory standards of operations as they relate to the food and beverage operations.
  • Ensure that service procedures are adhered to as outlined in the TPC Brand Standards, including that members/guests are greeted and seated promptly.
  • Set par stocks in the bar and service areas to anticipated level of business. Adjust levels with the business seasons.
  • Work with service staff and bartenders to develop daily, weekly, and monthly cleaning scheduled. Inspect all areas to ensure schedules are adhered to.
  • Assist with expediting food and beverages as needed.
  • Verify the accuracy of all charges to ensure proper posting to accounts, including verifying member account numbers, names, and/or signatures and obtaining required authorization codes on credit card charges.
  • Ensure end of shift point of sale procedures are consistently followed and that service checkouts are reviewed and approved.
  • Ensure compliance with operating guidelines as it relates to the R.A.M. or TIPS programs, as well as operating within all state and federal laws, rules, and regulations, relating to the alcohol, cigarette, and tobacco division.
  • Special projects or other duties as assigned.
Physical Demands and Working Environment:

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance, and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel: Travel is not expected for this position.

Work Schedule Expectations: This position requires shifts as necessary based on business levels.

Supervisory Responsibility: This position manages employees and is responsible for the performance management and hiring of the employees within the department.

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