Help Desk Specialist

4 days ago


Savannah, Georgia, United States IronArch Technology Full time
About the Role

We are seeking a highly skilled Help Desk Specialist to join our team at IronArch Technology. As a Help Desk Specialist, you will be responsible for providing technical support to users and technical teams, ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
  • Troubleshoot output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
  • Ensure printer firmware and CAC software are in compliance, and work instructions are current
Requirements
  • AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
  • 4+ years of professional, applicable experience
  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
  • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
  • May need to travel
  • Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis
  • Prior experience in the maintenance and repair of printers manufactured by HP, Ricoh, Xerox, and Lexmark. Experience should include the use of vendor proprietary configuration tools, monitoring tools, and coordinating third party warranty repairs
  • Experience installing and configuring firmware, and CAC authentication software on printer devices
  • Experience supporting Windows 10, and MS Office 2013
  • Experience using Remedy or a similar ticketing system
  • Strong analytical and follow through skills
  • Strong verbal and written communications skills
  • Demonstrated experience writing process documentation
  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
  • Ability to work well independently on defined tasks
  • Ability to work well as part of a team
  • Secret Clearance required
Preferred Qualifications
  • Prior USACE/ACE-IT experience
  • Experience working in a DoD environment
  • Experience supporting Office 365
  • Knowledge of PowerShell scripting a plus
  • Experience using SharePoint to organize and store documents
  • Army MOS 25B experience desired
About IronArch Technology

We are a Best Place to Work and a People First company, known for providing innovative solutions and world-class services to Federal Government clients. We are an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and have been recognized as one of the fastest growing businesses in the United States.

We offer a competitive compensation and market-leading bonus opportunities, medical, dental and vision benefits, 401(k) retirement plan, 20 days of PTO accumulated per calendar year, and more


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