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Route Operations Manager

2 months ago

Kansas City, Kansas, United States Waste Management Full time
Job Summary

This role is responsible for the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The successful candidate will establish and maintain positive relationships with all frontline employees, spending the majority of the day in the field with frontline employees.

Key Responsibilities
  • Onboarding: Ensure new frontline employees have the necessary tools, instruction, and feedback for successful daily duties.
  • Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
  • Developing: Provide timely and consistent touchpoints with frontline employees.
  • Regular review of best practices to enhance daily performance.
  • Focus on understanding and progress of frontline employee career goals.
  • Coaching: Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.
  • Actively practice and seek feedback on coaching conversations.
  • Mentoring: Lead by example to ensure safety practices are paramount with each employee and teach and develop an understanding of the WM Way.
  • Performance Management: Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
  • Documents and maintains records required by regulatory agencies such as the Department of Transportation.
  • Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
  • Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

  • Education and Experience: Associates Degree (accredited) or High School Diploma (accredited) and two (2) years of relevant work experience required.
  • Experience: No experience or successful completion of the WM Route Manager Trainee program required.
  • Certificates, Licenses, Registrations or Other Requirement: None required.
Work Environment

This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.

As well as a Stock Purchase Plan, Company match on 401K, and more Our employees also receive Paid Vacation, Holidays, and Personal Days.