Global Client Services Leader
3 weeks ago
We are seeking a highly experienced and visionary leader to join our team as Executive Vice President, Head of Client Services. This is a unique opportunity to lead a team of professionals and drive client satisfaction and retention.
Key Responsibilities- Develop and maintain strong relationships with our top 10 clients, ensuring their continued growth and satisfaction.
- Act as the primary contact for senior client stakeholders, addressing their needs and concerns with professionalism and urgency.
- Travel regularly to meet clients on-site, attend industry events, and foster strong, face-to-face connections.
- Set the standard for client experience and oversee the Client Service team to ensure consistent delivery.
- Partner with SVP, Finance and Client Service leaders to ensure projects and retainer accounts meet profitability standards.
- Lead a team of 50+, including 5-7 direct reports who oversee their own portfolios and people orgs.
- Partner with Head of People & Culture, North America to support talent planning, development, and career path opportunities.
- Manage the team to meet business plan goals, including revenue, profitability, and team and client satisfaction targets.
- Play a key role in the North America Executive Team, contributing to the development and execution of the overall business strategy.
- Support global business on cross-border client service-related strategic priorities and initiatives.
- Expand Hotwire's presence and network in the U.S. through thought leadership, events, and speaking opportunities.
- Minimum of 14 years of experience leading communications and marketing within the tech industry.
- Must have worked in an agency setting, leading a $10M+ portfolio, within the last 5 years.
- Proven track record of managing senior client relationships and driving client satisfaction and retention.
- Strong leadership skills with the ability to manage and mentor a large, diverse team.
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Client Service Leader
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Client Service Associate
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Global Client Director
3 weeks ago
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Global Client Director
3 weeks ago
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Global Technology Industry Leader
4 weeks ago
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Global Client Director
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3 weeks ago
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