Global Client Services Leader

3 weeks ago


New York, New York, United States Hotwire - US Full time
About the Role

We are seeking a highly experienced and visionary leader to join our team as Executive Vice President, Head of Client Services. This is a unique opportunity to lead a team of professionals and drive client satisfaction and retention.

Key Responsibilities
  • Develop and maintain strong relationships with our top 10 clients, ensuring their continued growth and satisfaction.
  • Act as the primary contact for senior client stakeholders, addressing their needs and concerns with professionalism and urgency.
  • Travel regularly to meet clients on-site, attend industry events, and foster strong, face-to-face connections.
  • Set the standard for client experience and oversee the Client Service team to ensure consistent delivery.
  • Partner with SVP, Finance and Client Service leaders to ensure projects and retainer accounts meet profitability standards.
Leadership and Management
  • Lead a team of 50+, including 5-7 direct reports who oversee their own portfolios and people orgs.
  • Partner with Head of People & Culture, North America to support talent planning, development, and career path opportunities.
  • Manage the team to meet business plan goals, including revenue, profitability, and team and client satisfaction targets.
Business Strategy
  • Play a key role in the North America Executive Team, contributing to the development and execution of the overall business strategy.
  • Support global business on cross-border client service-related strategic priorities and initiatives.
  • Expand Hotwire's presence and network in the U.S. through thought leadership, events, and speaking opportunities.
Requirements
  • Minimum of 14 years of experience leading communications and marketing within the tech industry.
  • Must have worked in an agency setting, leading a $10M+ portfolio, within the last 5 years.
  • Proven track record of managing senior client relationships and driving client satisfaction and retention.
  • Strong leadership skills with the ability to manage and mentor a large, diverse team.


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