Customer Solutions Technical Support Specialist

4 weeks ago


Lindon, Utah, United States Vivint Full time
About Vivint

Vivint is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are.

Job Description

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering world-class customer service, resolving technical issues, and providing value-added services to our customers.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Resolve technical issues and troubleshoot equipment problems
  • Offer value-added services and products to customers
  • Work collaboratively with cross-functional teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of technical support experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of software applications
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible work arrangements and remote work options
  • Recognition and rewards for outstanding performance
Why Work at Vivint?

Vivint is a dynamic and innovative company that values its employees and provides opportunities for growth and development. We offer a collaborative and supportive work environment, competitive compensation and benefits, and a chance to make a real difference in people's lives.



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