Field Support Specialist
2 weeks ago
As a Field Support Specialist at Sunpro, Inc., you will play a vital role in providing exceptional customer service and support to our sales team. Your primary responsibility will be to assist sales representatives in processing customer orders, tracking and reporting key data, and maintaining accurate account records. You will also be responsible for visiting customer sites to ensure plan accuracy and deliver product as needed. Additionally, you will prepare project bids from beginning to end, conduct research, collect data, estimate, and interface with key internal and external partners. If you have excellent interpersonal, problem-solving, and technical skills, and are able to review and analyze detailed information, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
Provide sales support to sales representatives by processing customer orders, tracking and reporting key data, and maintaining accurate account records.
Visit customer sites to ensure plan accuracy and deliver product as needed.
Prepare project bids from beginning to end, conduct research, collect data, estimate, and interface with key internal and external partners.
Assist sales representatives in resolving customer issues and concerns.
Maintain accurate sales, activity, and expense reports.
Perform credit collection on past due accounts for assigned customers as requested.
Requirements:
High School Diploma or GED.
1-2 years of experience as a Field Support Specialist or in a similar complex role in sales, construction, or related field.
Exceptional interpersonal, problem-solving, and technical skills.
Ability to review and analyze detailed information.
Robust information and task management skills.
Detailed knowledge of Sunpro's products, processes, and relevant production capabilities.
Exceptional communication and customer service skills.
Strong attention to detail.
What We Offer:
Competitive market salary.
Comprehensive medical, dental, and vision insurance plans.
401(k) with a high percentage match.
Generous profit sharing.
Cell phone stipend.
Referral bonus opportunities.
Employee discounts.
And more.
Why Join Us:
At Sunpro, Inc., we value our employees and offer a stable, innovative, and fast-growing work environment. We are committed to developing new sales leads and providing exceptional customer service. If you are a motivated and detail-oriented individual who is passionate about sales and customer service, we encourage you to apply for this exciting opportunity.
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