IT Service Delivery Manager
4 weeks ago
Job Title:
IT Service Delivery Manager
Job Summary:
This position will lead the IT Service Delivery team, responsible for application support and development of the Utility Operations applications used by the Transmission, Distribution, and Incident Response functions of Entergy.
Key Responsibilities:
- Lead support for complex technical issues and initiatives related to assigned applications, systems, databases, and/or other technical products and services.
- Maintain processes for diagnostic and other tools to maintain, troubleshoot, and restore service or data to systems.
- Evaluate service level agreement criteria and identifies gaps in current technology process.
- Lead and coordinate the team in migrations from development to production, upgrades, installations, and/or configurations.
- Ensure compliance with all project deployment methodologies, internal standards, and operational guidelines to enable the applications team to support and maintain all solutions per stated service level agreements.
Requirements:
- Bachelor's degree or equivalent experience.
- 7+ years of managing application development and/or operational processes.
- 5+ years of application production support experience.
Preferred Qualifications:
- 5+ years of Power Utility Operations Experience, focusing on GIS, Damage Prediction/Assessment, Vegetation Management, and/or Network Modeling.
- 5+ years of working within or with a Utility or equivalent industry.
- 5+ years of managing co-sourced teams, both onshore and offshore.
- Code development concepts and experience with Java, Python/Jython, Oracle SQL, shell scripting, Webservices, Power BI, and/or SharePoint experience.
- Database concepts including stored procedures development, SQL, Oracle, Linux, analytical, communications, and/or relational database experience.
- Agile, DevOps, and/or continuous improvement deployment experience.
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