Medical Equipment Service Representative
24 hours ago
We are seeking a dedicated and detail-oriented Medical Equipment Service Representative to join our team at Rotech Healthcare. In this role, you will be responsible for providing exceptional customer service to patients and clients, ensuring timely and accurate processing of patient information, and maintaining a high level of professionalism in all interactions.
Key Responsibilities- Assist with updating respiratory grids and ensuring accurate and complete paperwork
- Communicate effectively with patients, clients, and referral sources to resolve questions and concerns
- Complete Standard Operating Procedures (SOPs) and Clinical Management Notes (CMNs) and document on tracking logs
- Comply with all applicable company policies and procedures to meet JCAHO and company standards
- Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
- Maintain referral logs and monitor office supplies
- Prepare deposits for locations on a weekly basis and prepare invoices for next-day routes
- Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
- Provide service for all retail/walk-in equipment requests and technical assistance to customers
- Verify Medicare, Medicaid, and private insurance coverage information and work with outside agencies to resolve customer issues
- May be required to cover on-call, drive a company vehicle, and make deliveries to patient's homes
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- High school diploma or GED equivalent, required
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion, and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
- 401k
- Medical, Dental, and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Employee Discount Program
- Employee Recognition Program
- Bonus and Incentive Opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
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