Aviation Operations Coordinator
4 days ago
Skyservice Business Aviation Inc. Redmond is located in Redmond, OR 97756. This is an excellent opportunity to join a dynamic team in a growing city with a strong economy and a high quality of life.
About the Role:
This is an exciting opportunity to join our team as a Customer Service Representative. In this role, you will be responsible for interacting with our customers, coordinating fueling, catering, car rental, hotel booking, and reservations. You will also be responsible for maintaining, monitoring, and updating the Aircraft Entry Log and advising the lineservice crew accordingly.
Responsibilities:
- Provide high-level customer service, ensuring efficient and courteous arrivals and departures of customers;
- Coordinate communication and coordination between customers, lineservice crew, and staff;
- Maintain, monitor, and update the Aircraft Entry Log and advise the lineservice crew accordingly;
- Answer general number phone lines and forward calls to the appropriate person;
- Fulfill digital forms for new clients and actively promote additional aircraft services and products;
- Respond to customer email inquiries in a timely and courteous manner;
- Complete daily invoicing and data entry for various vendors and customers;
- Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements;
Requirements:
- High school diploma/GED required;
- Aviation experience preferred but not required;
- Intermediate computer skills;
- Excellent communication and customer service skills;
- Ability to multitask;
- Strong conflict resolution skills;
- Maintain a professional demeanor and appearance at all times;
- Weekend availability and willingness to work overtime during peak seasons.
Benefits:
$55,000 - $65,000 per year, depending on experience. Benefits include 401(k) plan with employer match, health, dental, and vision insurance, life insurance, paid time off, and tuition reimbursement.
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