Logistics Operations Manager

3 days ago


Redmond, Oregon, United States WPX Delivery Solutions Full time
About WPX Delivery Solutions

WPX Delivery Solutions is a leading provider of logistic solutions, offering contract ground delivery, air and ocean freight forwarding, and contract logistics services. We design custom delivery solutions for clients operating in industries with unique supply chain requirements.

Job Description

Job Title: Area Service Manager

The Area Service Manager is responsible for the effective and efficient daily operations within an assigned service area. This includes providing leadership and direction to operations personnel, coordinating with clients and vendors, and ensuring cost-effective operations while maximizing customer service.

Responsibilities:

  • Resolve operational issues in their assigned area and assist with issues in other areas as needed.
  • Recruit, train, motivate, coach, and encourage employee development in assigned areas.
  • Recruit and monitor local delivery service providers, ensuring compliance with company requirements and client service standards.
  • Develop, monitor, and ensure the daily execution of operations game plans in assigned areas.
  • Manage route structures, making changes based on new business, lost business, or service requirement changes.
  • Monitor and update operations systems to ensure revenue and costs are accurately captured.
  • Ensure stops are added or deleted as needed and that stops for each route match actual performance.
  • Monitor proper customer service, quality, safety, and security programs in assigned areas.
  • Perform route audits, freight audits, and service audits to ensure client service standards are met.
  • Ensure compliance with governmental regulations (TSA, OSHA, DOT, IATA, HazMat handling).
  • Sources other vendors as appropriate and monitors performance as needed.
  • Reviews ongoing branch performance and identifies needs, developing and implementing approved action plans.
  • Prepares and/or reviews client and management reports, meeting or exceeding applicable KPIs.
  • Approves and monitors vendor invoices, approves employee payroll, and ensures accuracy on branch profit & loss statements.
  • Supports warehouse functional operations as necessary.

Requirements:

  • Bachelor's degree in logistics, business, management, or related field, or equivalent experience.
  • At least two years of progressive operations experience in logistics, courier transportation management, or supply chain services.
  • Prior experience with supply chain services, 3PL and 4PL services, and carrier knowledge preferred.
  • Must maintain a high level of personal and professional integrity and honesty.
  • Able to think critically, analyze, define issues, collect data, establish facts, draw valid conclusions, develop plans & processes, and execute them effectively.
  • Able to perceive issues, propose and communicate options or changes before a problem develops.
  • Able to operate cargo vans, medium-duty box trucks, and forklifts.
  • Able to lift up to 70 lbs.
  • Able to respond to complex inquiries from internal and external customers.
  • Able to prioritize multiple simultaneous demands and work well under pressure.
  • Able to effectively engage, interface, and communicate with all staff, service providers, management, and clients in a clear and professional manner.
  • Able to work independently and as a team member.
  • Able to organize, analyze, assemble, and prepare documents or reports containing data from several sources.
  • Willing and able to travel up to 20% of the time.
  • Able to read, write, and speak English clearly and professionally.
  • Must be able to pass a TSA Security Threat Assessment.
  • Must be a US citizen or Legal Permanent Resident with authorization to work in the United States.

Estimated Salary: $48,000 per year

Benefits:

WPX is a drug-free workplace, and all employees are subject to random drug tests.

WPX is an equal opportunity employer.



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