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Team Lead

2 months ago

Concord, New Hampshire, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled Team Lead - Member Services to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service, ensuring a positive shopping experience for our members, and driving sales growth.

Key Responsibilities
  • Lead a team of associates in providing member service, resolving issues, and answering questions
  • Develop and implement strategies to drive sales growth and improve member satisfaction
  • Collaborate with other departments to ensure seamless execution of business initiatives
  • Provide coaching and feedback to associates to improve performance and achieve goals
  • Ensure compliance with company policies and procedures
Requirements
  • 6 months retail experience, including operating front-end equipment and customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits

At Sam's Club, we offer a competitive compensation package, including:

  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Education Assistance

We offer a company-paid education benefit program, Live Better U, which provides full-time and part-time associates with access to education and training opportunities, including high school completion to bachelor's degrees, English Language Learning, and short-form certificates.