Reception Operations Specialist
2 weeks ago
Position Overview:
Join our team at North American Dental Group as a Reception Operations Specialist.
About Us:
We are dedicated to providing exceptional patient care and ensuring that every individual feels valued during their visit. Our core value is empathy, and we strive to enhance the dental experience for all our patients.
Work Schedule:
This position entails a full-time commitment with the following hours:
- Monday: 8:15 AM - 6:00 PM
- Tuesday: 8:15 AM - 6:00 PM
- Wednesday: 8:15 AM - 6:00 PM
- Thursday: 8:15 AM - 6:00 PM
- Friday: 8:15 AM - 6:00 PM
Qualifications:
To excel in this role, candidates should possess:
- A High School Diploma or equivalent (an Associate's degree is preferred)
- 1-5 years of experience in customer service, insurance, or dental settings is advantageous
- Familiarity with dental software and Microsoft Office, along with a willingness to learn new systems
Benefits:
We offer a competitive benefits package that includes:
- Paid time off that increases with tenure
- A comprehensive benefits plan, including a 401k
- Opportunities for professional development and continuing education
- A dynamic work environment that encourages individuality and excellence in patient care
Equal Opportunity Commitment:
We are proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
Key Responsibilities:
As a Reception Operations Specialist, you will be responsible for:
- Ensuring accuracy and reliability when managing financial information, conducting insurance verifications, and preparing end-of-day reports
- Performing administrative tasks such as sorting and distributing mail, scanning, photocopying, and answering phone inquiries
- Welcoming visitors and patients, scheduling, verifying, and confirming appointments
- Communicating procedures and services to patients using your dental knowledge
- Presenting financial policies and arrangements to patients, collecting co-payments, and verifying insurance coverage as necessary
- Monitoring appointment schedules to manage no-shows, cancellations, and late arrivals
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