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Client Support Specialist
2 months ago
Company Overview: Credit Acceptance is recognized as a leading organization in the automotive finance sector, celebrated for its outstanding workplace culture and commitment to excellence. Our team is composed of dedicated professionals who work collaboratively to achieve success and foster a positive environment.
Position Summary: The role of the Customer Service Representative is essential in delivering exceptional service to our clients. This position involves:
- Handling incoming calls with efficiency and accuracy, assisting clients in navigating their financial concerns.
- Providing personalized solutions to enhance the customer experience and facilitate timely payments.
- Educating clients on self-service options and payment methods to empower them in managing their accounts.
- Maintaining accurate records of client interactions and ensuring compliance with company policies.
- Addressing additional service requests, including follow-ups and documentation inquiries.
Key Responsibilities:
- Engage with clients over the phone, addressing inquiries and providing necessary support.
- Deliver outstanding customer service by adhering to established quality standards.
- Assist clients with various requests, including contract questions and payment options.
- Promote available payment solutions, ensuring clients are informed of their choices.
- Remain compliant with all relevant policies and legal guidelines.
- Actively seek and respond to feedback to enhance service delivery.
Qualifications:
- High school diploma or GED required.
- Strong communication skills and the ability to listen actively.
- Proficient in managing time effectively and maintaining a positive demeanor.
- Ability to work independently in a remote environment.
- Experience in customer service, particularly in a call center setting, is preferred.
Work Environment: This position offers flexible scheduling options, allowing for a balance between work and personal commitments. We are committed to fostering a supportive and inclusive workplace culture.
Compensation: Competitive hourly wage with potential for performance-based bonuses, alongside a comprehensive benefits package.
Company Values: At Credit Acceptance, we prioritize positivity, respect, insightfulness, direct communication, and accountability. We believe these values are fundamental to our success and the satisfaction of our clients.
