Virtual Teller and Customer Service Representative
3 weeks ago
We are a locally owned, full-service community bank that values honesty and exceptional customer service. Our relationship with our customers is the most important element to keeping them highly satisfied. We promote relationship banking, creating a high value-added experience for our customers and employees.
Job SummaryWe are seeking a positive, team-oriented candidate to provide exceptional customer service while representing our bank through video conferencing, processing transactions, responding to questions, and referring our services. The ideal candidate will have a professional demeanor, effective communication skills, and the ability to learn and apply new technologies.
Responsibilities- Display a positive, on-screen presence and effective communication style through video conferencing.
- Provide prompt, efficient, and accurate service to customers while processing their transactions.
- Assist customers with a wide variety of transactions, account maintenance, troubleshooting online banking issues, and handling general inquiries and information requests.
- Learn and maintain technological skills for the operation of the Interactive Teller Machine (ITM).
- Handle email correspondence in a professional manner, responding to customer requests and inquiries promptly.
- Balance and prioritize a variety of tasks and customer service issues.
- High school diploma or equivalent.
- Demonstrated ability to accurately and efficiently process transactions.
- Ability to learn and apply new technologies, processes, and procedures in a timely manner.
- Professional demeanor and effective communication skills.
- Ability to maintain confidentiality.
- Willingness to work digital branch hours, including evenings, Saturdays, and Sundays.
1+ years of experience in a teller or new account sales/support position with a financial institution is preferred. TrailWest Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
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Missoula, Montana, United States TrailWest Bank Full time{"title": "Customer Service Representative/Virtual Teller", "description": "Join TrailWest Bank's Dynamic TeamWe are seeking a highly motivated and customer-focused individual to join our Missoula Call Center as a Virtual Teller and Customer Service Representative. As a key member of our team, you will provide exceptional service to our customers while...
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Customer Service Representative
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