Customer Service Representative
5 days ago
Job Summary:
The Coca-Cola Company is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our valued customers.
Key Responsibilities:
- Respond to Customer Inquiries: Professionally respond to inbound customer service calls, emails, and other forms of communication in a timely and courteous manner.
- Resolve Customer Issues: Make outbound calls to resolve customer issues, follow up on customer requests, and communicate with customers to ensure their needs are met.
- Collaborate with Cross-Functional Teams: Work closely with multiple business units, including sales, marketing, and operations, to ensure seamless customer service and support.
- Provide Customer Insights: Serve as a customer service liaison, communicating with business units to provide information and insights on customer needs and preferences.
- Meet Customer Expectations: Provide a high level of customer service to all customers, ensuring their issues are resolved promptly and efficiently.
Requirements:
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
- Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze customer issues and provide effective solutions.
- Customer Service Experience: Have a minimum of 1 year of customer service experience, preferably in a fast-paced environment.
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