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Availability Manager, Senior
2 months ago
Job Summary
Independent Software is seeking a highly skilled Availability Manager, Senior to oversee the delivery of IT services to our high-profile Government client. As a key member of our team, you will be responsible for ensuring the availability and reliability of our services, including desktop, server, network, telephony, and cloud-based services.
Key Responsibilities
- Oversee the delivery of IT services to ensure high availability and reliability
- Investigate and resolve service outages in a timely and efficient manner
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain service level agreements (SLAs) with clients
- Provide technical guidance and support to junior team members
Requirements
- HDIPM (High Downtime Problem Management) certification
- ITIL V3 certification
- Experience with ticket management systems
- Strong communication and customer service skills
- Ability to work in a dynamic, fast-paced environment
- Ability to multi-task and prioritize tasks effectively
- 10pm-6am Mon-Fri shift
- Some holidays may be required
Education and Experience
- High School or equivalent and 20 years' experience
- Bachelor's degree and 15 years' experience
Clearance Required
Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.