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Availability Manager, Senior

2 months ago


Annapolis, Maryland, United States Independent Software Full time

Job Summary

Independent Software is seeking a highly skilled Availability Manager, Senior to oversee the delivery of IT services to our high-profile Government client. As a key member of our team, you will be responsible for ensuring the availability and reliability of our services, including desktop, server, network, telephony, and cloud-based services.

Key Responsibilities

  • Oversee the delivery of IT services to ensure high availability and reliability
  • Investigate and resolve service outages in a timely and efficient manner
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain service level agreements (SLAs) with clients
  • Provide technical guidance and support to junior team members

Requirements

  • HDIPM (High Downtime Problem Management) certification
  • ITIL V3 certification
  • Experience with ticket management systems
  • Strong communication and customer service skills
  • Ability to work in a dynamic, fast-paced environment
  • Ability to multi-task and prioritize tasks effectively
  • 10pm-6am Mon-Fri shift
  • Some holidays may be required

Education and Experience

  • High School or equivalent and 20 years' experience
  • Bachelor's degree and 15 years' experience

Clearance Required

Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.