Data Center Operations Manager

3 weeks ago

WinstonSalem, North Carolina, United States CBRE Full time
About the Role

This position oversees the operations and development of a team of Critical Environment engineers onsite, ensuring they provide both Preventative Maintenance (PM) and Repair Services to the Client & their customers onsite (within agreed Service Level Agreement.)

Assists the client's Data Center Manager, providing support for Data Center operations.

Key Responsibilities
  • Manage unforeseen circumstances that occur and provide relevant feedback to Client / CBRE management where necessary.
  • Mentor & motivate the Critical Environment team, providing them with regular feedback to ensure they continually improve. Identify areas for training where necessary.
  • Overall responsibility for Configuration Management (CM)MS Work Orders, Preventative Maintenance (PM), Configuration Management (CM), or Repairs within the agreed SLA timeframe, or escalate if issues cannot be resolved promptly.
  • Facility infrastructure equipment installations within the agreed SLA timeframe and to applicable internal, manufacture and industry standards.
  • Information Technology equipment power installations, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and industry standards.
  • Daily routine checks and cleanup of the data halls and record their findings.
  • Mechanical and Electrical troubleshooting support (chiller, Computer Room Air Conditioning (CRAC), Computer Room Air Handler (CRAH), Uninterruptible Power Supply (UPS), Power Distribution Unit (PDU), Static Transfer Switches (STS), etc.)
  • Ensure all deployments are installed to applicable internal, manufacture and industry standards.
  • Ensure that all records are updated following any changes made and that documentation is also kept up to date for all applicable processes.
  • Ensure that Method Statements and Risk Assessments are prepared and used for all tasks, providing safe working practices at all times.
Requirements
  • High School Diploma/GED required, Bachelors Degree preferred. 5-8 years of management experience in mechanical or electrical engineering, preferred.
  • Accredited training in the installation of DC Facilities Infrastructure and Building Management System (BMS), preferred.
  • A proven knowledge of Critical Facility or DC equipment and their components including UPS, PDU, STS, EG, CRAC, CRAH , etc.
  • A strong understanding of the Data Center environment, and the working restrictions applicable to such environments.
  • Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
  • Ability to respond effectively to sensitive issues.

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