Rewards Operations Manager
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Rewards Operations Manager to join our Digital Operations team. As a key member of our team, you will be responsible for managing the development lifecycle of loyalty program software, ensuring timely and accurate deployment of rewards codes and enhancements.
Key Responsibilities
- Oversee the development lifecycle of loyalty program software, ensuring timely and accurate deployment of rewards codes and enhancements.
- Configure and maintain the Loyalty Plus platform, including the creation and management of surveys, polls, and other interactive elements to engage members.
- Regularly extract and analyze performance data to assess the effectiveness of loyalty initiatives and identify areas for improvement.
- Administer the day-to-day operations of the rewards program, ensuring seamless service delivery and member satisfaction.
- Collaborate with the contact center team to collect and integrate customer feedback, using insights to drive continuous improvement in the rewards program.
Requirements
- Bachelor's degree required.
- 5+ years of regulated industry experience.
- 5+ years rewards product administration experience.
- 5+ years digital marketing or related fields experience.
- Familiarity with Adobe martech stack.
- Prior experience managing service providers and external partnerships.
- Strong communication, collaboration, credibility, and influencing skills.
About Us
Reynolds American is a member of the British American Tobacco Group, a global Top Employer with 53,000 employees across more than 180 markets. We are committed to our Purpose of creating A Better Tomorrow and are seeking talented individuals to join our team.
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