Rewards Operations Manager

4 weeks ago


WinstonSalem, North Carolina, United States British American Tobacco Full time

Job Summary

We are seeking a highly skilled and experienced Rewards Operations Manager to join our Digital Operations team. As a key member of our team, you will be responsible for managing the development lifecycle of loyalty program software, ensuring timely and accurate deployment of rewards codes and enhancements.

Key Responsibilities

  • Oversee the development lifecycle of loyalty program software, ensuring timely and accurate deployment of rewards codes and enhancements.
  • Configure and maintain the Loyalty Plus platform, including the creation and management of surveys, polls, and other interactive elements to engage members.
  • Regularly extract and analyze performance data to assess the effectiveness of loyalty initiatives and identify areas for improvement.
  • Administer the day-to-day operations of the rewards program, ensuring seamless service delivery and member satisfaction.
  • Collaborate with the contact center team to collect and integrate customer feedback, using insights to drive continuous improvement in the rewards program.

Requirements

  • Bachelor's degree required.
  • 5+ years of regulated industry experience.
  • 5+ years rewards product administration experience.
  • 5+ years digital marketing or related fields experience.
  • Familiarity with Adobe martech stack.
  • Prior experience managing service providers and external partnerships.
  • Strong communication, collaboration, credibility, and influencing skills.

About Us

Reynolds American is a member of the British American Tobacco Group, a global Top Employer with 53,000 employees across more than 180 markets. We are committed to our Purpose of creating A Better Tomorrow and are seeking talented individuals to join our team.



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