Service Team Development Manager
3 days ago
As a Service Team Lead, you will play a critical role in driving agency growth and improving customer satisfaction. Your responsibilities will include:
- Managing and developing a team of insurance professionals, with a focus on delivering exceptional client service.
- Developing and implementing strategies to improve retention rates and drive business growth.
- Collaborating with the Operations Manager to set departmental goals and objectives.
Requirements:
- Property & Casualty Insurance license
- Principles
- Address difficult issues professionally and quickly
- Listen to learn and strengthen the agency
- Be relentlessly positive with the team and see their potential when they cannot
- Outlast the suck of adopting change
- Be driven to achieve the agencys goals
Skills and Qualifications:
- FOLLOW-THROUGH: Lives up to verbal and written agreements, demonstrating reliability and accountability, regardless of personal costs.
- ADAPTABILITY: Quickly and proficiently absorbs new information, demonstrating intelligence and adaptability in learning and applying new skills or knowledge.
- COMMUNICATION: Communicates clearly and persuasively, both verbally and in writing, ensuring articulation without verbosity, and effectively convincing others when necessary.
- TEAMWORK: Promotes a collaborative environment by reaching out to peers and cooperating with supervisors, fostering strong team relationships and collective success.
- PROACTIVE: Acts independently with initiative, bringing new ideas and solutions to the forefront, driving positive change and innovation within the company.
- ORGANIZATION: Effectively plans, organizes, and schedules tasks, focusing on key priorities to enhance productivity.
- WORK ETHIC: Demonstrates exceptional productivity with minimal wasted effort, characterized by a dedication to working hard and efficiently. A proven track record of going beyond standard expectations, including the willingness to put in long hours when necessary to achieve outstanding results.
- EXCELLENCE: Sets and expects high standards for personal and team performance, striving for excellence and quality in all endeavors. Upholds the highest ethical standards, earns trust through actions, and maintains confidence by doing what is right, not just what is easy.
- RECEPTIVE: Maintains openness to feedback and criticism, soliciting input actively and responding calmly to enhance personal and team performance.
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