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Technical Account Manager

2 months ago

New York, New York, United States Amazon Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.

Key Responsibilities
  • Work with customers to understand their business and technical challenges, and provide strategic technical guidance to help them achieve the greatest value from AWS.
  • Develop and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
  • Collaborate with internal teams to resolve customer issues and provide proactive support to ensure customer success.
  • Provide advocacy and technical guidance to help customers plan and build solutions using best practices.
  • Develop close relationships with customers to understand their business and technical needs, and provide tailored solutions to meet those needs.
Requirements
  • Bachelor's Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
  • 2+ years of technical engineering experience.
  • Experience in Information Technology operations.
  • Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions.
  • Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We value work-life harmony and offer flexible work hours and arrangements to support our employees' well-being.

At Amazon, we believe in the importance of ongoing learning and development. We offer a range of training and development opportunities to help our employees grow and succeed in their careers.