Residence Hall Operations Manager

3 weeks ago

Wilmington, Delaware, United States InsideHigherEd Full time

Job Summary:

The Residence Hall Operations Manager is a live-in professional responsible for the operation of a residence hall, housing up to 221 residents. This position requires shaping the environment and experiences of residential students by providing services and programs focused on best practices in student housing and student development theory. The position reports to the Associate Director of Housing & Residential Life and supervises student resident assistants and some graduate staff.

Key Responsibilities:

  • Cultivate a positive and engaging living environment that fosters a sense of belonging and enables students to build positive relationships with one another.
  • Maintain a high level of visibility and availability, including attending community events, regularly touring the community, and interacting with residents.
  • Know the residents and provide personal, social, academic, and occupational support and referral.
  • Utilize institutional data to assess and respond to students' needs.
  • Collaborate with faculty and staff stakeholders to implement programmatic opportunities, some of which may relate to living/learning community themes.

Supervision:

  • Supervise up to 8 resident assistants and possibly 1 graduate assistant.
  • Host weekly staff meetings to communicate upcoming events, discuss community concerns, and facilitate professional development experiences related to the overall student development goals of the Division of Student Affairs and Office of Housing & Residential Life.
  • Conduct regularly scheduled one-on-one meetings with staff members.
  • Ensure staff members are appropriately confronting and documenting student behavioral issues and concerns.
  • Provide regular formal and informal feedback regarding job performance.
  • Oversee the implementation of programs and strategies that enable student achievement, success, and engagement goals.

Student Conduct and Crisis Management:

  • Review all incident reports and police reports (if available) for incidents that take place in the residence hall and/or involve residents living within the hall.
  • Respond to residents in need, referring to other professionals, when appropriate.
  • Adjudicate student conduct cases, track sanction completion, refer cases or ongoing situations of concern.
  • Provide leadership during times of crisis in and adjacent to the residence hall facility and/or community if on-call.
  • Assist in emergencies as needed.
  • Implement all university, division, and departmental rules, policies, and procedures.
  • Provide programs and other proactive educational interventions to enhance good decision-making by residents.

Professional Development and Administration:

  • Perform administrative duties associated with summer projects and assignments.
  • Maintain up-to-date student emergency contact cards.
  • Report, track, and follow up on maintenance issues with appropriate housekeeping and facilities employees.
  • Serve on departmental committees and initiatives.
  • Administer student check-in, check-out, and room changes; assist with room condition reports and damage billing processes.
  • Participate in departmental and division-wide professional development activities.
  • Participate in the recruitment, selection, and training of staff members, both student and professional, for the department.
  • Conduct environmental assessments of the entire residence hall and communicate any major issues to departmental leadership.

Overarching Staff Expectations:

  • Serve as a role model for all hall staff and residents in personal and professional behaviors.
  • Practice ethical stewardship of university resources.
  • Demonstrate a commitment to diversity.
  • Create and maintain positive professional relationships within the department and across the university.
  • Assume an alternative summer assignment such as orientation, conference housing, staff training, environmental assessment, and/or operations.
  • Attend enrollment sessions to recruit prospective students into University Housing.
  • Perform other duties as assigned.

Basic Qualifications:

  • Required Education and Experience:
    • Bachelor's degree. Master's preferred.
    • At least two years of experience planning events/programs, preferably in educational settings.
    • Experience using Microsoft Office Suite or Google Suite platforms (e.g., email, word processing, spreadsheets, PowerPoint, calendar).
    • The incumbent must be able to work with diverse populations and supervise staff.
    • The incumbent must have the ability and willingness to assume shared responsibility for residence hall systemwide on-call duty and respond to crises and emergencies.
    • The incumbent must have strong interpersonal, written, and verbal communication conditions.

Working Conditions:

The incumbent will be required to live in the residence hall for 12 months per year.

Physical Requirements:

Regularly required to sit and/or stand, use hands and fingers, handle or feel objects, tools, or controls, reach with hands and arms; and talk or hear; lift and/or move up to 20 pounds.

  • Occasionally lift 20 pounds overhead and 40 pounds from waist to shoulder.
  • Specific vision abilities required include close, distant color visions, depth perception, and the ability to adjust focus.
  • Noise level in the work environment is usually low to moderate.

  • Senior Operations Manager

    3 weeks ago

    Wilmington, Delaware, United States Aramark Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to lead our dining services operations at Aramark SeniorLIFE+. As a key member of our team, you will be responsible for planning, managing, and guiding our operations to meet operating and financial goals, client objectives, and resident needs.Key ResponsibilitiesLead a team...

  • Resident Caregiver Position

    3 weeks ago

    Wilmington, Delaware, United States ProMedica Health System Full time

    The Resident Caregiver at ProMedica Health System provides comprehensive support to elderly residents, ensuring their daily needs are met with dignity and respect. This role involves assisting residents with personal care, food service, housekeeping, and laundry, as well as managing behaviors, promoting socialization, and engaging in activities that cater to...

  • Caregiver for Memory Care Residents

    4 weeks ago

    Wilmington, Delaware, United States ProMedica Full time

    Job Title: Resident Caregiver - Memory Care - PRN - Variable Category Nursing Assistant / Caregiver - Assisted Living Organizational Unit ProMedica -> ProMedica System -> Assisted Living Operations > Arden Court of Wilmington Location Wilmington, DE 19803 US (Primary) Job Description Arden Courts ProMedica Memory Care Wilmington is hiring a PRN Resident...

  • Nurse Resident Leader

    4 weeks ago

    Wilmington, Delaware, United States Novant Health Full time

    Job SummaryThe Nurse Resident is a key member of the healthcare team at Novant Health, responsible for delivering exceptional patient care and leading by example. As a Registered Nurse (RN) resident, you will establish meaningful relationships with patients and their support systems, collaborating with physicians and other team members to develop and...

  • Operations Manager

    4 weeks ago

    Wilmington, Delaware, United States Loves Travel Stops & Country Store Full time

    Job Title: General Manager in TrainingJoin our team of dedicated professionals at Love's Travel Stops and Country Stores, a leading provider of travel stops and convenience stores. We are seeking a highly motivated and experienced General Manager in Training to oversee daily operations and drive efficiency, quality, and customer satisfaction.Key...

  • Resident Project Observer

    6 days ago

    Wilmington, Delaware, United States hdr Full time

    Job Title: Resident Project RepresentativeWe are seeking a skilled Resident Project Representative to join our team at HDR. The successful candidate will be responsible for observing and documenting water and wastewater utility construction activities in the Wilmington, North Carolina area.Key ResponsibilitiesWork with general supervision from the HDR...

  • House Manager

    3 weeks ago

    Wilmington, Delaware, United States University of North Carolina Wilmington Full time

    The University of North Carolina Wilmington seeks a highly skilled and detail-oriented House Manager to join our team in the Office of the Arts. This part-time, temporary position will provide exceptional customer service and front-of-house leadership for events at UNCW's Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre.The ideal candidate will...

  • House Manager

    4 weeks ago

    Wilmington, Delaware, United States University of North Carolina Wilmington Full time

    Job SummaryThe University of North Carolina Wilmington is seeking a highly organized and customer-focused individual to serve as a House Manager for our performance venues. This part-time, temporary position will provide exceptional customer service and front-of-house leadership for events at Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre.The...

  • Administrative Coordinator for Professional and Continuing Studies

    4 weeks ago

    Wilmington, Delaware, United States University of Delaware Full time

    Job Summary:The Administrative Assistant III serves as the primary staff contact for all dues-paying members and manages the day-to-day allocation of space within Arsht Hall. This role requires strong communication and organizational skills to ensure compliance with OLLI-W and University policies and regulations.Key Responsibilities:Manage the daily...

  • Operations Manager

    3 weeks ago

    Wilmington, Delaware, United States Cigna Corporation Full time

    Operations Supervisor Role SummaryAs an Operations Supervisor at Cigna Corporation, you will oversee the day-to-day activities of a team of associates in Pharmacy Operations. Your responsibilities will include monitoring productivity and performance standards, planning and directing workflow, and assigning projects. This role requires strong leadership and...

  • Medication Technician

    3 weeks ago

    Wilmington, Delaware, United States Five Star Senior Living Full time

    At Five Star Senior Living, we're looking for a dedicated Medication Technician - Resident Care Specialist to join our team. As a key member of our care team, you will play a vital role in ensuring the health and well-being of our residents.Job SummaryAdminister daily medications to residents, ensuring accurate dosages and timesRecord medication dosages and...

  • Licensed Practical Nurse

    4 weeks ago

    Wilmington, Delaware, United States Harrison Senior Living of Chester County Full time

    Job Title: Licensed Practical NurseWe are seeking a highly skilled and compassionate Licensed Practical Nurse to join our team at Harrison Senior Living of Chester County. As a Licensed Practical Nurse, you will play a vital role in providing high-quality resident care and ensuring the well-being of our residents.Responsibilities:Assume charge and direction...

  • Nurse Residency Program

    3 weeks ago

    Wilmington, Delaware, United States Novant Health Full time

    Job Summary:The Nurse Resident is a Registered Nurse (RN) who serves as a leader of the healthcare team at Novant Health. This role involves establishing a personalized relationship with patients and their support systems, collaborating with physicians and other team members to assess, plan, implement, and evaluate individualized care plans that promote...

  • Hotel Operations Manager

    3 weeks ago

    Wilmington, Delaware, United States Hyatt Place Riverfront Full time

    Job SummaryThe Assistant General Manager is a key member of the hotel management team, responsible for overseeing all aspects of hotel operations. This includes ensuring the smooth day-to-day running of the hotel, providing support to the General Manager, and directing and coordinating hotel activities to achieve optimum efficiency and economy of...

  • Logistics Operations Manager

    4 weeks ago

    Wilmington, Delaware, United States BlackTree Technical Group, Inc. Full time

    Job OverviewBlackTree Technical Group, Inc. is seeking a seasoned Logistics Operations Manager to oversee regional traffic/logistics management, ensuring compliance with local and international regulations and carrier partnerships.This role will collaborate with internal stakeholders and external logistics providers to achieve optimal transportation...

  • Resident Project Observer

    4 weeks ago

    Wilmington, Delaware, United States hdr Full time

    Job Summary HDR is seeking a Resident Project Representative to observe water and wastewater utility construction activities in the Wilmington, North Carolina area. The successful candidate will be responsible for construction observation and documentation, working closely with the HDR Project Manager to ensure compliance with construction contracts and...

  • Culinary Operations Manager

    4 weeks ago

    Wilmington, Delaware, United States CulinArt Full time

    Job SummaryCulinArt is seeking a highly skilled and experienced Culinary Operations Manager to lead our team in Wilmington, DE. As a key member of our culinary team, you will be responsible for managing food service operations, including inventory, ordering, and receiving. You will also oversee the management of a Starbucks Cafe operation, ensuring customer...

  • Store Operations Manager

    4 weeks ago

    Wilmington, Delaware, United States GPM Investments LLC Full time

    Job OverviewAs a Store Operations Manager at GPM Investments LLC, you will play a key role in steering all store operations and driving success. We are seeking an energetic and motivated individual to join our dynamic team.Key Responsibilities:Collaborate with the Store Manager to oversee store operations and ensure smooth sailing.Recruit and nurture a...

  • Restaurant Operations Manager

    4 weeks ago

    Wilmington, Delaware, United States SUMMERWOOD MASTER Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Summerwood Master. As an Assistant Restaurant General Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesAssist the Restaurant...

  • Pharmacy Operations Manager

    3 weeks ago

    Wilmington, Delaware, United States Walgreens Full time

    Job DescriptionJob Summary: We are seeking a highly skilled Pharmacy Operations Manager to join our team at Walgreens. As a Pharmacy Operations Manager, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow and a positive patient experience.Key Responsibilities:Assist pharmacists in the delivery of...