Senior Operations Manager

4 days ago


Wilmington, Delaware, United States Aramark Full time

Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to lead our dining services operations at Aramark SeniorLIFE+. As a key member of our team, you will be responsible for planning, managing, and guiding our operations to meet operating and financial goals, client objectives, and resident needs.

Key Responsibilities

  • Lead a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
  • Manage dining, culinary, and nutrition services in an equal-emphasis environment of multiple venues and various levels of care.
  • Manage client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction as a result of ongoing engagement.
  • Build, develop, and lead a management team and staff capable of carrying out organizational objectives.
  • Recommend methods, resources, and implementation for service improvement and growth based on operational needs/capabilities.
  • In partnership with Finance, manage a budget and assist in the design of improvements to optimize financial performance and operational productivity; will also demonstrate financial stewardship on behalf of Aramark and Client.
  • Manage compliance with all local, state, and federal regulations and codes and maintain all associated records and reports.
  • Ensure compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Requirements

  • Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
  • Minimum 10 years operational experience in a Senior Living or Hospitality/Resident Care Service Environment of comparable operational volume.
  • ServSafe Food Protection Manager Certified.
  • The ability to focus on client and customer services, entrepreneurship, and building and growing a strong business is essential to success in this role.
  • Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
  • Meaningful experience in service industry, contract services, or hospitality environment.
  • Proven ability leading through other managers.
  • Experience in creating and managing a department budget, financial controls, and analysis.
  • Experience crafting product sales strategies and implementing operational programs and initiatives.


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