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Case Manager, Triage Specialist

1 month ago


Worcester, Massachusetts, United States South Middlesex Opportunity Council Full time
Job Summary

As a Triage Case Manager at South Middlesex Opportunity Council, you will provide intensive case management services to single adults residing at the Emergency Triage Center in Worcester. Your primary goal will be to assist clients in transitioning to enhanced self-sufficiency and more independent housing.

Key Responsibilities

Provide intensive case management assessment to individuals facing housing crisis who seek services at the assessment center.
Complete all required paperwork and gather necessary documentation to finalize an accurate emergency housing and service needs assessment.
Ensure compliance with contracts, company policy, and procedure, as well as other governing documents.
Serve as an organizational liaison to other social service providers, SMOC housing staff, or municipal officials.
Thoroughly document the initial service need for each client, focusing on nine areas of concern: Health, Housing, Substance Abuse, Mental Health, Employment, Legal, Benefits, and Domestic Violence.
Provide initial program orientation to clients, assisting them in transitioning to enhanced self-sufficiency and more independent housing.
Uphold confidentiality, set limits, and monitor adherence to program rules and regulations, including the good neighbor policy.
Maintain accurate and timely case notes and updated service plans.
Assist individuals in arranging appointments and transportation, as needed.
Provide transportation as needed.
Engage all clients by understanding and addressing their needs, whether within or outside the scope of work.
Attend and participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies and procedures.

Requirements

Bachelor's Degree or a minimum of three years of experience in Human Services or a related field. CADAC certification is preferred.
Sensitivity to low-income individuals of diverse backgrounds.
Ability to work well as a member of a dynamic team.
Assessment, advocacy, and case management skills.
Reliable transportation, valid Massachusetts driver's license, and ability to meet insurance requirements.
Bi-lingual preferred.

Working Conditions

Travel to various MA locations will be required. As part of the responsibilities of this position, the Triage Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. We are an equal opportunity employer committed to diversity in the workplace.