RRH Case Manager

1 day ago

Worcester, Massachusetts, United States South Middlesex Opportu Full time
Job Summary

South Middlesex Opportu is seeking a skilled RRH Case Manager to join our team. As a key member of our staff, you will be responsible for completing RRH applications to request funding for various needs for the clients that SMOC serves. Your concentration will be on working with sheltered and unsheltered individuals, providing intensive case management services to single adults residing at the Emergency Triage Centers in Worcester, and as referred by outreach departments and other agencies.

Key Responsibilities
  • Provide intensive case management assessment to individuals facing housing crisis who seek services at the assessment center.
  • Complete all required paperwork and gather all necessary documentation needed to finalize an accurate emergency housing and service needs assessment.
  • Thoroughly document the initial service need for each client focusing on the following nine areas of concern: Health, Housing, Substance Abuse, Mental Health, Employment, Legal, Benefits, and Domestic Violence.
  • Assist clients with completing housing applications, RRH applications, and negotiating leases with landlords.
  • Evaluate need and process requests for client assistance funds such as first, last, and security deposit, furniture, linens, etc.
  • Work with clients to complete applications for financial assistance programs such as RRH, RAFT, ESG, or other transitional funding programs as they are developed by EOHLC, as well as accessing available community funds or FEMA assistance programs.
  • Make referrals to supportive housing programs with care management resources and rental assistance as necessary.
  • Serve as an organizational liaison to other social service providers, SMOC housing staff, or municipal officials.
  • Maintain accurate and timely case notes, updated service plans.
  • Maintain client files to include completed assessments, re-housing plans, referrals made, and services accessed.
  • Assist individuals in arranging appointments and transportation.
  • Provide transportation as needed.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend and participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Ensure compliance with contracts, company policy and procedure, and other governing documents.
  • Uphold confidentiality, set limits, and monitor adherence to program rules and regulations, including the good neighbor policy.
  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies and procedures.
Requirements
  • BA preferred and/or 3 years relevant work experience in social services or housing services with low-income, minority, and disabled individuals preferred.
  • Sensitivity to low-income individuals of diverse backgrounds.
  • Ability to work well as a member of a dynamic team.
  • Must be willing to work a flexible schedule.
  • Assessment, advocacy, and case management skills.
  • Reliable transportation, valid Massachusetts driver's license, and ability to meet insurance requirements.
  • Bi-lingual preferred.
Organizational Relationship
  • Directly reports to Coordinated Assessment Supervisor, GWHC.
  • Direct reports of this position are none.
  • Indirectly reports to Assistant Director, GWHC.
Physical Requirements
  • Ability to drive.
  • Must be able to sit or stand for a prolonged period.
  • Must be able to operate a computer and complete extensive paperwork.
  • Must be able to ascend and descend sets of stairs.
Working Conditions

Travel to various MA locations will be required. As part of the responsibilities of this position, the RTI Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

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