TMS Lead Patient Care Coordinator

3 weeks ago

Austin, Texas, United States Anew Era TMS Full time
About the Role

Anew Era TMS & Psychiatric multi-clinic practice is seeking a qualified candidate to fill the position of TMS Lead Patient Care Coordinator. This role is ideal for individuals with a passion for helping those in need and a desire to be at the heart of a positive, professional culture.

Key Responsibilities
  • Oversee patient care coordinators to ensure standard operating procedures are being followed.
  • Travel to our three facilities in Austin, as well as Dallas and Houston for training purposes.
  • Identify areas of improvement and collaborate with the Practice Manager and Director.
  • Weekly check-ins with care coordinators to review priorities, assess workload, and determine order of importance daily.
  • Manage care coordination for all services lines, including TMS, Esketamine, and Ketamine.
  • Provide quarterly trainings with the care coordination team to ensure we are up to date on all practices and procedures.
  • Manage, schedule, and assign consultations to care coordinators.
  • Responsible for initial patient consultations to evaluate the patient and concisely document findings.
  • Educate patients about treatment details across all PPS service lines and the patient care plan.
  • Facilitate weekly check-ins with clinicians/providers in all service lines to identify patient needs.
  • Successful completion of TMS Certification and ability to treat patients when needed.
  • Maintain accurate and descriptive medical and clinical documentation.
  • Demonstrate knowledge of medical records, authorization forms, laboratory requisitions.
  • Implement and follow through appropriately with consultative intervention.
  • Obtain and document patient's information for insurance authorizations and fee agreements.
  • Answer telephone in an appropriate and professional manner.
  • Responsible for ensuring patient's treatment is rendered during approved authorization period.
  • Provide excellent and compassionate patient care to create top level patient experiences.
  • Serve as liaison between care providers and patients.
  • Use of an Electronic Health Record.
  • Build trust and rapport with individuals in order to improve patient care.
  • Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care.
  • Refer clients based on eligibility to TMS treatments.
  • Prepare and discuss any financial obligations and insurance coverage with clients.
  • Serves and protects patient confidentiality and physician or health care provider practice.
  • Enhance health care practice reputation by accepting ownership for accomplishing new and different requests.
  • Perform any additional duties delegated by senior leadership.
Requirements
  • Associates Required, bachelor's degree preferred.
  • 5+ years of TMS and/or Mental health experience required.
  • Excellent customer service skills 7+ years minimum.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

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