Service Desk Technician

2 weeks ago


Plymouth Meeting, Pennsylvania, United States Valeo Networks Inc Full time
Job Summary

Valeo Networks Inc is seeking a highly motivated and self-driven Service Desk Technician to join our technical support team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving technical issues, and maintaining a high level of technical expertise.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Resolve technical issues related to hardware, software, and network connectivity
  • Install and configure servers, firewalls, and other network devices
  • Prioritize and manage support requests in a timely and efficient manner
  • Collaborate with other teams to resolve complex technical issues
Requirements
  • 3-5 years of experience in technical support or a related field
  • Strong Windows troubleshooting and problem-solving skills
  • Experience with server troubleshooting and problem-solving
  • Knowledge of firewalls and network security
  • Excellent communication and customer service skills
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About Us

Valeo Networks Inc is a full-service Managed Security Services Provider (MSSP) providing cybersecurity, compliance, cloud solutions, network infrastructure, and managed IT services. We are committed to delivering exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.



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