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Bilingual Client Support Representative

2 months ago

College Station, Texas, United States Believe Therapies LLC Full time
Job Type: Full-time

Mission: Our commitment is to enhance the quality of life for all individuals.

Purpose: The front desk plays a crucial role in fostering a positive experience by assisting the therapy team in optimizing our clients' functional capabilities.

Key Outcomes:
- Achieve a high volume of client appointments, leading to increased attendance rates.

Subproduct:
- Cultivate highly satisfied clients who successfully complete their treatment plans and refer others to Believe Therapies by:
- Engaging in compassionate and clear communication regarding all company policies and procedures to encourage adherence to their treatment plans.
- Managing daily scheduling and conducting reminder calls/texts.
- Educating clients about financial responsibilities and collecting payments as necessary.
- Informing clients about their schedules and the importance of punctuality in meeting their treatment goals, including confirming appointments and managing rescheduling and cancellations.
- Collaborating with therapy staff on same-day or last-minute scheduling adjustments.
- Ensuring an organized schedule with minimal double bookings and proper documentation of evaluations and progress notes.

Client Management:
- Establish and maintain comprehensive client records, including demographic details and necessary documentation, following established protocols.
- Provide exceptional customer service to all clients, characterized by professional greetings and assistance with their needs, while representing the company positively.
- Ensure the safety and comfort of clients in the waiting area.

Record Keeping:
- Maintain accurate records of daily activities, ensuring a clear electronic/paper trail for all tasks and communications.
- Track personal productivity statistics and submit them promptly.

Compliance and Confidentiality:
- Uphold client confidentiality and adhere to all HIPAA regulations and company policies.
- Maintain a safe environment for clients and staff by following cleaning protocols.

Requirements:
- High school diploma or equivalent and current vaccinations as required.

Essential Skills:
- Bilingual proficiency, capable of translating medical terminology for both providers and clients.
- Positive attitude and confidence.
- Attention to detail and strong organizational skills.
- Ability to build and maintain relationships.
- Goal-oriented with a proven record of attendance and punctuality.
- Flexibility to adapt to changes quickly.
- Enjoyment in working with clients and their families.
- Professionalism and effective communication skills.
- Willingness to learn and develop personal and professional skills.
- Participation in regular reviews and adherence to company policies.

Preferred Qualifications:
- Previous experience in a receptionist or similar role.
- Familiarity with scheduling for multiple providers and understanding of medical insurance processes.
- Basic computer skills and proficiency in Microsoft Office applications.