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Pension Operations Supervisor

2 months ago

Seattle, Washington, United States Northwest Administrators, Inc Full time

Are you a passionate leader? If you thrive in guiding a team to achieve excellence, we have an opportunity for you. At Northwest Administrators, Inc., we specialize in managing pension benefits for various plans and a large number of participants. Our mission is to assist individuals in transitioning from their careers to retirement while navigating the complexities of their pension benefits.

Key Responsibilities:

  • Lead a dedicated team of over 10 claims processors and support personnel.
  • Oversee the claims processing operations, manage the workflow, and ensure high-quality outcomes.
  • Recruit, train, and equip new employees with the necessary resources.
  • Supervise team members and continuously assess and enhance processes and systems.
  • Act as a liaison between departments to guarantee the accuracy of information and reduce escalations.
  • Monitor and report on team productivity and performance metrics.
  • Ensure adherence to established policies and procedures.

Ideal Candidate Profile:

  • Service-Oriented: Committed to assisting clients during significant life transitions.
  • Leadership Skills: Capable of maximizing team performance.
  • Creative Problem Solver: Strong organizational skills with a knack for innovative solutions.
  • Effective Communicator: Excellent interpersonal and communication abilities.
  • Technologically Proficient: Skilled in Microsoft Office and quick to learn new software.
  • Experienced: At least 2 years of direct or indirect leadership experience.
  • Educational Background: Bachelor's degree or an equivalent combination of education and experience.

About Northwest Administrators, Inc.:

We are a leading third-party administrator of employee benefits, managing one of the largest multi-employer pension plans in the nation, along with several significant health and welfare plans. Our team members benefit from extensive training and development opportunities, as well as a competitive benefits package.

What You Can Expect:

  • Competitive salary range based on experience and qualifications.
  • Comprehensive medical, dental, vision, and prescription benefits, along with disability and life insurance.
  • Optional benefits including health flexible spending and dependent care assistance plans.
  • Generous 401(k) plan with employer contributions and matching.
  • Paid time off including vacation, sick leave, and holidays.
  • A collaborative and supportive team environment.

Equal Employment Opportunity:

Northwest Administrators, Inc. is an Equal Employment Opportunity employer. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics.