Director of Infrastructure

4 days ago


Wilmington, North Carolina, United States Hudson RPO Full time
Job Title: Director of Infrastructure

Hudson RPO is seeking a highly skilled Director of Infrastructure to join our team. As a key member of our organization, you will be responsible for leading the development and implementation of our IT infrastructure strategy.

Key Responsibilities:
  • Develop and implement IT infrastructure architecture to ensure reliable 24/7 operations
  • Lead incident response calls and document RCA
  • Manage staff and service providers responsible for on-premises and cloud infrastructure
  • Plan, design, and implement technology solutions in traditional datacenter and public or private clouds
  • Focus on forward-looking aspects of infrastructure and leverage automation solutions
  • Build future state roadmaps and provide mentorship on new technologies
  • Ensure all assets are in ITAM/CMDB with accurate hardware, software, and firmware information
  • Improve customer satisfaction metrics, SLA, SLO, and deliverables
  • Build successful stakeholder relationships and act as a trusted advisor
  • Provide input on emerging technologies to support digital strategy
  • Establish service level objectives and agreements
  • Prioritize resources and efforts in support of strategic initiatives
  • Work closely with vendor partnerships to deliver technical solutions
  • Develop metrics and reporting program to demonstrate continuous improvement
  • Support ISO 27001 efforts and risk-related functions
Requirements:
  • Bachelor's degree and 7 years of experience, or equivalent combination of education and experience
  • Three years of experience managing technology professionals and leading cross-functional teams
  • Crisis management experience with emphasis on preparedness and response
  • Superior technical aptitude and analytical acumen
  • Proven track record of completing projects in specified deadlines
  • Fundamental understanding of ITIL, ITSM, change management, and technology management best practices
  • Ability to handle high-impact situations and remain effective under pressure
  • Solid understanding of enterprise level infrastructure
  • High level working knowledge of SAP system architecture and inter-dependencies
  • Effective self and personnel leadership skills
  • Ability to communicate effectively within GBTS and business units
  • Self-starter with ability to work individually or in a team environment
  • Experimental mindset to drive innovation
  • Excellent analytical skills with experience turning data into actionable insights
  • Challenger mindset and passion to challenge status quo
  • Believes in non-hierarchical culture of collaboration, transparency, and trust

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