Service Coordinator

2 weeks ago

Meridian, Idaho, United States Engineered Structures, Inc. (ESI) Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our First Choice Service team at Engineered Structures, Inc. (ESI). As a key member of our team, you will provide administrative support to ensure seamless operations and execution of all First Choice Service trainings, projects, and Customer Survey Calls.

Key Responsibilities
  • Provide essential administrative support to the First Choice Service team, ensuring seamless operations and execution of all First Choice Service trainings, projects, and Customer Survey Calls.
  • Communicate effectively and work collaboratively within the First Choice Service team and across all ESI Divisions and Support Units to provide First Choice Service solutions and training.
  • Process incoming Customer Survey Call requests and completed Customer Survey Calls, including project evaluation, audio file, and transcript.
  • Maintain Customer Survey Calls Queue and associated documentation.
  • Prepare for meetings and training courses and assist in maintaining the First Choice Service Training Calendar.
  • Process sign-ups for First Choice Service training courses.
  • Set up and take down for First Choice Service training courses and assist the First Choice Service Director during training sessions as needed.
  • Schedule and process travel and accommodation arrangements for the First Choice Service Director.
  • Schedule and set up Site Visits (local and out of town) for the First Choice Service Director.
  • Take minutes during meetings and prepare meeting recaps as needed.
  • Maintain First Choice Service information in CRM software (Salesforce).
  • Assist with maintaining the First Choice Service Director's calendar as it relates to work.
  • Assist with tracking monthly First Choice Service statistics.
  • Assist with expense reimbursements.
  • Represent and promote ESI company culture and core values.
  • Manage documentation archival, contributing to our knowledge base and enhancing our organizational efficiency.
Requirements
  • High School Diploma or equivalent is required; associate or bachelor's degree is preferred.
  • Minimum of 2 years experience in an administrative support role.
  • Minimum of 2 years experience in a customer service-focused role.
  • Proficiency in Microsoft Office Suite Programs, particularly Word, Excel, Outlook, and PowerPoint, is required.
  • Working knowledge of Salesforce preferred.
  • Excellent interpersonal skills, fostering effective communication both verbally and in written form.
  • Demonstrates the ability to maintain a high level of confidentiality.
  • Strong organizational and time management skills and keen attention to detail are essential.
  • History of delivering excellent customer service.
  • Embodies leadership, integrity, perseverance, reliability, respect, and self-discipline.
  • Demonstrates personal motivation, initiative, and strong potential for growth.
Benefits
  • ESI covers 100% of the Medical Premium for all employees and families.
  • Competitive 401k match.
  • Lucrative bonus potential.
  • Great upward mobility for career growth.

ESI is an Equal Opportunity Employer/Disability/Veterans.

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