Behavioral Health Support Specialist

7 days ago

Spokane, Washington, United States Native Project Full time
Job Summary

We are seeking a dedicated and compassionate Behavioral Health Aide to join our team at Native Project. As a key member of our Behavioral Health department, you will play a vital role in providing essential support services to individuals, families, and groups.

Key Responsibilities
  • Patient Support & Mentoring: Assist patients and family members through co-facilitating support groups, focus groups, recovery training, and community events. Provide mentorship to help patients navigate the behavioral health system and build natural and familial support networks.
  • Collaboration & Care Coordination: Work collaboratively with internal and external colleagues to ensure continuity of care for patients. Assist in identifying needs and help overcome barriers to care, such as attendance or scheduling issues.
  • Patient Outreach & Engagement: Contact patients via phone or in-person outreach to resolve attendance issues and encourage continued participation in treatment.
  • Clinical & Community Engagement: Attend clinical staff meetings and participate in community health outreach events. Assist with Community Wellness Program, NATIVE Youth Leadership Camp, NATIVE Youth Summer Program, Healthy Heart Powwow, and more.
  • Strength-Based Approach: Help patients recognize their strengths and successes while promoting Sacred Hospitality in all interactions.
  • Administrative Duties: Maintain confidential patient records in accordance with agency policies. Serve as a welcoming, calm, and courteous presence in both in-person and phone interactions.
  • Additional Duties: Perform other tasks as assigned to support the Behavioral Health department.
Qualifications
  • Cultural Competency: Strong knowledge of Indigenous cultures, Indian Country, social service systems, and community resources.
  • Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet conflicting deadlines.
  • Communication: Strong oral and written communication skills with an emphasis on clarity, timeliness, and professionalism.
  • Teamwork: Ability to work collaboratively in both leadership and peer roles within a team environment.
  • Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and the ability to learn additional software programs such as Greenway/Intergy and Provider One. Familiarity with operating common office equipment such as computers, printers, scanners, and photocopiers.
  • Sacred Hospitality: Commitment to providing respectful and compassionate service to patients and colleagues.
  • Background Check: Successful completion of a criminal background check, OIG check, and pre-employment drug and alcohol screening.
Education & Experience
  • High School Diploma or GED: Required.
  • Department of Health HIV/AIDS Training: Completion required.

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