Insurance Account Manager

1 month ago


Houston, Texas, United States Independent Insurance Agents of Texas (IIAT) Full time
About Us

At Ark Insurance Agency, we're committed to creating a workplace that inspires and motivates individuals to be their best every day. As a Trusted Choice independent insurance agency, we partner with multiple insurance companies to offer our customers more options, more personalized policies, and more affordable solutions.

Job Description

We're seeking a highly skilled Client Experience Manager to join our team. In this role, you'll be responsible for providing exceptional customer service and support to our clients, including answering calls, addressing inquiries, and processing transactions and claims.

Key Responsibilities:
  • Provide service to existing clients related to updating policies, providing quotes, and taking payments.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
  • Work with new clients to understand their needs, gather necessary data, research policy options, and present solutions.
  • Set appointments and/or client calls to review existing policies, explore other coverage needs, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, and process renewals and/or cancel accounts.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, and selecting the best solution.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken.
Requirements:
  • Hold a Property & Casualty insurance license required by your state and have a minimum of two years of insurance account management experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations.
  • Demonstrate strong customer focus and an excellent phone manner, with strong written and verbal communication skills.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunity for growth and professional development.
  • Flexible work-from-home options.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place. Join our team and be part of a dynamic and growing organization that's committed to making a difference in the lives of our customers and communities.



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