Service Writer
2 weeks ago
North American Truck & Trailer, Inc. is seeking a skilled Service Writer to join our team. As a Service Writer, you will play a crucial role in providing exceptional customer service, ensuring seamless communication, and coordinating service appointments.
Key Responsibilities:- Customer Interaction: Greet customers, listen to their concerns, and provide a welcoming and professional first impression.
- Service Recommendations: Consult with customers to assess their vehicle's maintenance or repair requirements, make service recommendations based on manufacturer guidelines, and explain the scope of work, estimated costs, and timelines.
- Cost Estimates and Invoices: Provide customers with accurate cost estimates, create detailed service orders and invoices, and review final invoices with customers to ensure clarity and transparency in pricing.
- Scheduling and Coordination: Schedule service appointments based on customer availability and shop capacity, coordinate service appointments with the service team, and monitor repair progress to update customers on timelines and any unexpected delays.
- Parts and Inventory: Order necessary parts and materials for service and repairs, maintain an organized inventory of commonly used parts and supplies, and monitor parts deliveries to ensure availability for scheduled repairs.
- Customer Satisfaction: Maintain a high level of customer satisfaction by addressing concerns and providing regular updates, handle customer complaints or issues professionally, and aim for resolution.
- High school diploma or equivalent; additional training in automotive technology or customer service is a plus.
- Proven experience as a Service Writer, Service Advisor, or in a similar customer service role within the automotive industry.
- Knowledge of automotive systems, maintenance, and repair terminology.
- Strong communication and interpersonal skills.
- Excellent customer service orientation and the ability to build trust and rapport with customers.
- Proficiency in computer software for scheduling, invoicing, and record-keeping.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Problem-solving skills and attention to detail.
- Valid driver's license (if required).
As a Service Writer at North American Truck & Trailer, Inc., you will be an essential part of our service department, providing customers with a seamless and satisfying service experience while ensuring that their vehicles receive necessary maintenance and repairs.
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