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Social Services Operations Manager

2 months ago

White River Junction, Vermont, United States State of Connecticut Full time
Job Summary

We are seeking a highly skilled and experienced Social Services Operations Manager to join our team at the State of Connecticut. As a key member of our department, you will be responsible for directing a broad-based client service delivery system within a designated regional operation or the central processing operation.

Key Responsibilities
  • Direct staff and operations of a client service delivery system in either a designated regional operation or the central processing operation;
  • Coordinate, plan, and manage multiple program benefits and services within assigned area consisting of numerous departmental social services programs available to communities and individuals;
  • Formulate program goals and objectives;
  • Develop and implement social service programs and/or policies and operational procedures;
  • Evaluate staff;
  • Assist in the development and/or administration of a regional budget or statewide program budget;
  • Maintain contact with individuals within and outside the region who might impact on program activities;
  • Participate in program design;
  • Identify staffing and staff development needs and determine appropriate development plans;
  • Coordinate compilation, evaluation, and analysis of program data;
  • Monitor, analyze, and evaluate programs, policies, and grantee performance to determine effectiveness and quality of service;
  • Advise superiors of potential impact of proposed legislative policy changes and recommend an appropriate agency position;
  • Participate on external and internal committees and task forces;
  • Administer provisions of collective bargaining agreements and work to resolve labor issues;
  • Handle sensitive or high-profile client issues;
  • Investigate client complaints brought forth by legislators and advocates and determine appropriate resolution;
  • Provide support to facility management activities;
  • In a designated regional operation, ensure provision of social services through administration of grants and contracts;
  • Lead the recruitment and hiring of staff, including outreach, interview, and selection;
  • May engage in public speaking activities;
  • Perform related duties as required.
Requirements
  • Considerable knowledge of social services programs and social services administration;
  • Relevant state and federal laws, statutes, and regulations;
  • Knowledge of and ability to apply management principles and practices;
  • Community organizations and social services agencies;
  • Grants administration;
  • Personnel policies and applicable collective bargaining agreements;
  • Considerable interpersonal skills;
  • Oral and written communication skills;
  • Considerable ability to interpret complex written material (including legal narratives, laws, and program regulations) and assess impact on programmatic goals.
Preferred Qualifications
  • Experience developing and implementing social service programs, policies, and operational procedures;
  • Experience evaluating services provided, identifying staff development needs, and determining appropriate plans to improve performance and efficiency;
  • Experience implementing and tracking initiatives related to customer experience;
  • Experience utilizing all aspects of Microsoft 365 (Word, PowerPoint, Outlook, Excel, Teams, etc.);
  • Experience in analyzing data, compiling, and writing reports;
  • Experience in conflict resolution and personnel matters.
What We Offer

As a State of Connecticut employee, you may be entitled to a host of benefits that are not only attractive but also may be portable should your career bring you to other avenues of state service. From 13 paid holidays to accruing vacation time, being a State of Connecticut employee not only gives you the opportunity to make a difference in someone's life but also the time to enjoy your own.

Some of the benefits we offer include:

  • Health & Dental Insurance;
  • Accrued Vacation, Personal, and Sick Leave (Subject to the appropriate bargaining union contract or state statute and regulations.);
  • Retirement Plan;
  • Group Life Insurance;
  • Supplemental Benefits Voluntary Defined Contribution Plans Flexible Spending Accounts (Dependent Care Program, Medical Flexible Spending, and Qualified Transportation) Supplemental Benefits Programs (Auto and Home Insurance, plus Short and Long Term Disability) Life Insurance;
  • State of CT Tuition Reimbursement Program;
  • Holidays.