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Social Services Operations Manager

1 month ago

White River Junction, Vermont, United States State of Connecticut Full time
Job Title: Social Services Operations Manager

Job Summary: We are seeking a highly skilled and experienced Social Services Operations Manager to join our team at the State of Connecticut. As a key member of our department, you will be responsible for directing a broad-based client service delivery system within a designated regional operation or the central processing operation.

Key Responsibilities:

  • Directs staff and operations of a client service delivery system in either a designated regional operation or the central processing operation;
  • Coordinates, plans, and manages multiple program benefits and services within assigned areas;
  • Formulates program goals and objectives;
  • Develops and implements social service programs and/or policies and operational procedures;
  • Evaluates staff;
  • Assists in the development and/or administration of a regional budget or statewide program budget;
  • Maintains contact with individuals within and outside the region who might impact on program activities;
  • Participates in program design;
  • Identifies staffing and staff development needs and determines appropriate development plans;
  • Coordinates compilation, evaluation, and analysis of program data;
  • Monitors, analyzes, and evaluates programs, policies, and grantee performance to determine effectiveness and quality of service;
  • Advises superiors of potential impact of proposed legislative policy changes and recommends an appropriate agency position;
  • Participates on external and internal committees and task forces;
  • Administers provisions of collective bargaining agreements and works to resolve labor issues;
  • Handles sensitive or high-profile client issues;
  • Investigates client complaints brought forth by legislators and advocates and determines appropriate resolution;
  • Provides support to facility management activities;
  • In a designated regional operation, ensures provision of social services through administration of grants and contracts;
  • Leads the recruitment and hiring of staff, including outreach, interview, and selection;
  • May engage in public speaking activities;
  • Performs related duties as required.

Requirements:

  • Considerable knowledge of social services programs and social services administration;
  • Relevant state and federal laws, statutes, and regulations;
  • Knowledge of and ability to apply management principles and practices;
  • Community organizations and social services agencies;
  • Grants administration;
  • Personnel policies and applicable collective bargaining agreements;
  • Considerable interpersonal skills;
  • Oral and written communication skills;
  • Considerable ability to interpret complex written material (including legal narratives, laws, and program regulations) and assess impact on programmatic goals.

Preferred Qualifications:

  • Experience developing and implementing social service programs, policies, and operational procedures;
  • Experience evaluating services provided, identifying staff development needs, and determining appropriate plans to improve performance and efficiency;
  • Experience implementing and tracking initiatives related to customer experience;
  • Experience utilizing all aspects of Microsoft 365 (Word, PowerPoint, Outlook, Excel, Teams, etc.);
  • Experience in analyzing data, compiling, and writing reports;
  • Experience in conflict resolution and personnel matters.

How to Apply: To be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate's obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to .