Hotel Operations Manager

5 hours ago


White River Junction, Vermont, United States Mali Inc. Full time
Job Summary

Mali Inc. is seeking a highly motivated and experienced Hotel Operations Manager to lead our team at the Holiday Inn of East Windsor location. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities:

  • Develop and implement strategies to improve hotel performance, guest satisfaction, and employee engagement.
  • Lead and motivate a high-performing team, providing coaching, training, and development opportunities.
  • Manage hotel budgets, forecasts, and financial reports, ensuring accurate and timely reporting.
  • Collaborate with department heads to achieve business objectives, optimize operations, and enhance the guest experience.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements, applying knowledge to drive business growth and improvement.

Requirements:

  • 3-5 years of experience in hotel operations, with a proven track record of success in leadership roles.
  • Strong business acumen, with excellent analytical, problem-solving, and communication skills.
  • Ability to work independently and as part of a team, with a customer-centric approach and a focus on results.
  • Basic computer skills, with proficiency in Microsoft Office and hotel management systems.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.


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